Executive Director, Strategic Communication and Engagement

Unique opportunity to help shape and build the brand narrative of one of Queensland's newest departments.

• Shape customer-centric communication strategies
• Lead a multi-disciplinary engagement team
• Drive innovation across media & digital

About The Organisation
It is an exciting time of transformation for the Department of Customer Services, Open Data and Small and Family Business (CDSB). Our vision is to empower businesses to get on with business, citizens to get on with life, and government to deliver. We are responsible for driving the Queensland Government's priorities in customer service delivery, digital technology, and data that enables a transparent and efficient government.

CDSB are looking for a highly skilled communications and engagement leader to drive impact and innovation during this legacy-building stage.

About The Role
As a senior executive leader, the Executive Director is responsible for establishing and driving an integrated communication strategy that supports the department's vision and objectives.

The Executive Director, Strategic Communication and Engagement provides high level leadership in shaping and delivering the department's communication, media, and engagement strategies. The role oversees media relations, brand management, digital channels, internal communications, and marketing campaigns, while ensuring effective crisis response and stakeholder engagement. It provides authoritative advice to senior leaders and government, manages resources and governance frameworks, and leads a multidisciplinary team to drive innovation, performance, and alignment with organisational priorities.

About You
You will be a highly skilled, dynamic and strategic leader with proven experience in leading communication strategies that align with government priorities. Your ability to thrive in fast-paced, reactive environments is complemented by your experience in successfully leading multidisciplinary teams and navigating complex communication issues during significant events, such as natural disasters. With a focus on fostering collaboration with high level stakeholders, you bring exceptional engagement skills and a commitment to building organisational capability in communication and engagement.

You will also have experience working with organisations that are redefining their brand, and you will have a track record of driving these initiatives through internal teams.

In return you will have the opportunity to help shape a department that will provide better services to Queenslanders. You will be at the forefront of and help inspire a team of communications and marketing professionals to create a high-performing and collaborative culture.

Flexible working options, competitive salary and benefits and generous leave entitlements are also on offer.

How To Apply
Please visit the detailed candidate page for further information and to apply:

For more information or a confidential discussion please call Erica Brush at u&u on quoting reference number #42626

We value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments or have a preferred method of communication throughout the recruitment process, we encourage you to make a request via or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Applications will remain current for a period of 12 months.

Occupational group
Executive