Studio Manager

Genesis is a global luxury automotive brand that delivers the highest standards of performance, design, safety, and innovation while looking towards a more sustainable future. Genesis designs customer experiences that go beyond products, embodying audacious, progressive and distinctly Korean characteristics within its unique "Athletic Elegance" design identity.

With a growing range of luxury models - including the G80, G70, GV60, GV70, and GV80 - Genesis aims to lead the age of electrification by focusing on a dual electrification strategy involving fuel-cell and battery EVs, starting with its G80 and GV60 electric models.

Genesis has stated its commitment to becoming a 100% zero emission vehicle brand by 2030 and to pursuing carbon neutrality by 2035. Since its initial launch in Korea, Genesis has emerged in key global markets including North America, Europe, China, Australia, Russia, and the Middle East, establishing a strong relationship with customers around the world.

As the Studio Manager you will oversee the operational success of the Melbourne Studio, ensuring it consistently delivers a luxury customer experience while meeting key business targets such as sales, lead generation, and brand standards. You will focus on maintaining a high-end retail environment through attention to detail, effective team management, and continuous staff development. You will play a key role in driving business growth by being commercially minded, results-driven, and acting as a role model for Genesis Motors Australia.

Key Responsibilities 

• Provide a world-class customer experience, focusing on a welcoming, luxurious environment.
• Achieve and exceed sales and lead generation targets, contributing to overall business success. 
• Ensure Genesis Hospitality is up-held in all aspects of the studio and customer journey.
• Lead, motivate, and mentor the team to foster a high-performance culture. 
• Conduct and document regular team meetings and provide ongoing product and process training.
• Execute local marketing initiatives and activations, and support promotions to drive traffic and sales.
• Provide customer prospect support including CRM Management, price/parts/accessories offering, contract consultation, general sales tasks and delivery. 
• Build and manage strong and credible relationships across a diverse range of internal and external stakeholders, this includes working closely with other team members on operational and business needs.
• Analyse sales data and performance metrics to identify areas for improvement.
• Complete all business reporting at required time lines and frequency.

 You have the below skills and experience and are passionate about progressing your career with an innovative and dynamic luxury automotive brand.

• 3-5 years' experience in a customer-focused people management role preferably within luxury retail or hospitality. 
• You are not afraid to put your hand up to help. You find opportunities for growth and analyse strengths, weaknesses, and opportunities.  
• You can encourage, develop, and coach your team to success with the ability to motivate them to achieve targets. 
• Strong customer service skills with the ability to manage escalations effectively. 
• Valid Driver's Licence.

This is a rare opportunity that offers the successful candidate exposure to a national and global business, with access to the following benefits: 

• HMCA & GMAu: Exposure to all facets of the business, its products and future business. 
• Learning & Development: Personalised LMS System and clear L&D strategy for all staff. Exciting formal learning offering's with internationally recognised organisations. 
• Leave Benefits: Paid Parental Leave, Celebration , Volunteer, Exam Leave and more
• Employee Vehicle Lease Program: Utilise our Hyundai Cars at a reduced price.  
• CSR Program: Contribute to our Hyundai Help for Kids, which has raised over $15 million for not-for-profit organisations focused on the betterment of children's lives.
• EAP Converge: Access to professional assistance for personal or work-related issue. Health & Wellbeing resources and more. 

Our people are our most valuable asset and we seek exceptional people who are both passionate and committed to providing outstanding customer experiences.

If you would like a career with Genesis Motors Australia, please submit your resume by using the apply button below. If you are shortlisted, you will be contacted by telephone by our People & Culture team. We would like to thank all other applicants for their interest and wish you well in your job search.