Service Delivery Coordinator

1 day ago

Brisbane, Queensland, Australia Exclaim IT Full time $90,000 - $110,000 per year

About the role

We are seeking a Service Delivery Coordinator to join a government department in Brisbane CBD. This is a contract opportunity commencing 27 October 2025 through to 23 October 2026, with a possible 12-month extension at the client's discretion.

In this role, you will be supporting the Portfolio and Architecture Directorate, which is responsible for ICT portfolio planning and the management of enterprise architecture. The position plays a critical part in ensuring ICT resources are effectively aligned to deliver business outcomes.

Key responsibilities

  • Manage incoming service requests and monitor service queues.
  • Schedule and meet with customers to support service initiation and provide ongoing updates.
  • Oversee the review and release of weekly reports.
  • Monitor architecture processes for timely delivery, escalating out-of-tolerance issues as required.
  • Maintain accurate records of requests, reports and other relevant documentation.
  • Manage cost recovery agreements and initiate non-Alloc8 recovery.
  • Provide recommendations for vendor contract renewals and updates.
  • Deliver standard escalations and ensure visibility of service end dates to consumers.
  • Monitor and report on resource usage and demand across Solution Architecture and Enterprise Architecture service lines.
  • Recommend and implement agreed service management improvements.

Highly desirable criteria

  • Strong communication, interpersonal and negotiation skills with proven ability to build and maintain positive relationships with stakeholders, ICT operators and service providers.
  • Experience in managing and allocating workloads, with a track record of identifying and implementing service management improvements.
  • Knowledge and practical understanding of Architectural Lifecycle and PRINCE2 project management methodologies.

Desirable criteria

  • Prior experience working in a government or large, complex ICT environment.
  • Familiarity with ICT portfolio and architecture service lines.
  • Strong problem-solving and organisational skills.

Skills and experience

  • Demonstrated experience in service delivery coordination or a similar role.
  • Proven ability to meet deadlines and escalate issues appropriately.
  • Excellent written and verbal communication skills.
  • Availability to commence on the requested start date.

Contact details

For a confidential chat, please contact Raisa on or via email at - We would be more than happy to provide you with additional information and assist with the application process.

Please note that a National Police Check might be required as part of pre-employment screening.

  • Lawyers - Program Delivery and Corporate

    1 day ago

    Brisbane, Queensland, Australia Cross River Rail Delivery Authority Full time $80,000 - $120,000 per year

    Cross River Rail Delivery Authority (CRRDA)…Your chance to work with the bestThe Cross River Rail Delivery Authority is building a new 10.2km rail line that includes 5.9km of twin tunnels running under the Brisbane River and CBD; with four new underground stations at Boggo Road, Woolloongabba, Albert Street and Roma Street.Once complete, it will provide...

  • Service Delivery Specialist

    2 days ago

    Brisbane, Queensland, Australia Data#3 Full time

    Service Delivery CoordinatorInitial 12 Month Contract + 12 month extension possibleBrisbane | Hybrid (WFH 2 days)We're seeking a skilled and proactive Service Delivery Coordinator to support ICT portfolio planning and service delivery within a large government organisation. In this role, you'll coordinate and monitor ICT service requests, ensure the timely...

  • Service Delivery Manager

    1 day ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time $90,000 - $120,000 per year

    We are currently seeking an experienced Service Delivery Coordinator to join a large Queensland Government program of work. This role sits within the ICT Portfolio & Architecture function and plays a key part in ensuring services are effectively managed and delivered to internal stakeholders. Key Responsibilities:Manage and monitor incoming service requests...

  • Principal Program Coordinator,

    1 day ago

    Brisbane, Queensland, Australia Queensland Police Service Full time

    In this role you will be responsible for the end-to-end coordination of complex programs and projects that are critical to the strategic direction and operational effectiveness of the Queensland Police Service.This role requires advanced skills in program management, stakeholder engagement, governance, and continuous improvement, with a strong focus on...

  • Service Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia NES Fircroft Full time $93,600 - $104,000 per year

    Service Coordinator – Global Automation & Power Leader6-Month Contract | Brisbane | $45 - $50/hr + Super | WFH Flexibility An international leader in automation and power solutions is seeking an experienced Service Coordinator to join their Process Automation team. This is a great opportunity to work with a high-performing service group supporting...

  • District Workforce Coordinator,

    1 week ago

    Brisbane, Queensland, Australia Queensland Police Service Full time $90,000 - $120,000 per year

    You will analyse, review and provide high quality advice on mitigating adverse impacts from both a financial and industrial perspective, by facilitating effective workforce resource coordination in line with demand, and support Command/District coordination requirements for leave management, training, and compliance management.Your key accountabilitiesThe...

  • Service Delivery Manager

    2 weeks ago

    Brisbane, Queensland, Australia KPMG Australia Full time $90,000 - $120,000 per year

    Job Description About the Team Our Enterprise TASI team brings together expertise in intelligent automation, data engineering, and software integration to help clients align their technology capabilities with strategic and operational goals. We leverage KPMG's extensive national and global network, adopting a multidisciplinary approach to unlock the full...

  • Service Delivery

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $80,000 - $120,000 per year

    Take hold of a monster opportunity and join our Member Business Enablement & Resolutions team as a Service Delivery Change Specialist. If you're a good fit for this role and live in Brisbane or Melbourne, we'd love you to apply.Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud...

  • Aboriginal and Torres Strait Islander Health Service Support Coordinator

    1 day ago

    Brisbane, Queensland, Australia South West Hospital and Health Service Full time $60,000 - $90,000 per year

    South West Hospital and Health Servicehas an exciting opportunity for a Aboriginal and Torres Strait Islander Health Service Support Coordinator to join our team within the South West.To perform this role, it is essential that the person who holds the position be an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational...

  • Principal Specialist Service Coordinator

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

    The Principal Specialist Service Coordinator (Community Youth Response and Diversion) is responsible for supporting and coordinating the development, implementation, evaluation and review of partnerships and service planning initiatives involving department and key stakeholders, including government and non-government agencies, in line with the Youth Justice...