Guest Services Manager

18 hours ago

Coles Bay, Tasmania, Australia Federal Hospitality Full time $70,000 - $120,000 per year

About Saffire

Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking backdrop of Wineglass Bay.

Saffire stands out with its distinctive design and exceptional features, complemented by our bespoke approach to individually tailored experiences and packages. Our lavish Freycinet accommodation boasts 20 sumptuous suites, each offering breathtaking views of the Hazards Mountains. Guests can relax in our world-class day spa and savour unforgettable culinary delights. Being nestled within Freycinet National Park, guests are granted exclusive access to some of Tasmania's most stunning natural wonders, encouraged to embark on a guided hike through pristine wilderness, explore the secluded coves of Great Oyster Bay, or simply relax on your private balcony and soak up the panoramic views.

What you can expect in a day in this role:

Reporting to the Assistant General Manager, you will ensure a seamless pre-arrival experience of guests, offer a warm welcome and personalised check-in, and manage the guest experience throughout their stay. You'll coordinate with departments to ensure smooth operations and conduct briefings to keep staff informed of special requests and guest needs, ensuring a consistent, exceptional experience for all guests.

What you will bring to the role:

You'll be passionate about delivering the highest standards of guest services, ensuring a memorable experience. Ideally, you'll also bring:

  • Highly developed organisational skills and a fine eye for detail,
  • Advanced computer literacy, including Microsoft Office and RMS Hotel Management System (preferred)
  • Proven leadership skills and team development skills
  • Strong interpersonal and communication abilities
  • Experience in guest-centric roles, capable of selling property experiences

What you can expect from us:

By joining the team at Saffire, you will gain exposure to working with inspiring industry mentors, and gain the satisfaction knowing you are contributing to creating memorable guest experiences. This role is in a beautiful remote Tasmanian location, but still only a two hour drive away from Hobart and Launceston.

Our staff has access to live in subsidised and fully-furnished accommodation in Tasmania's breathtaking Freycinet National Park which is located only 10 minutes drive from holiday town, Coles Bay. You can also expect access to Wi-Fi, gym, and entertainment facilities at the employee accommodation site, as well as a complimentary meal on your shift.

You'll also receive access to hundreds of discounts across many brands, helping you save on everyday expenses, including bills, fuel and groceries, fashion, restaurants, and entertainment.

Interested? Take the next steps to apply

send us your resume. For any further information, please contact Lauren Murfet, Talent Acquisition Advisor at:

If this isn't the right role for you but you're interested in working at one of the Federal Hospitality properties, please check out our other current vacancies on our group website

  • Guest Services Manager

    4 weeks ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About SaffireSaffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia. Our guests indulge in unparalleled relaxation at our exquisite lodge, set against the breathtaking...

  • Guest Service Agent

    2 weeks ago

    Coles Bay, Tasmania, Australia My NRMA Full time $60,000 - $80,000 per year

    Company Description With properties in some of Australia's most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a...

  • Spa Operations Manager

    1 week ago

    Coles Bay, Tasmania, Australia beBeeLeadership Full time $100,000 - $140,000

    About the RoleAs a Spa Supervisor, you will be responsible for supporting daily spa operations in a world-class luxury resort nestled in Tasmania's stunning Freycinet National Park.This role involves working closely with the Spa Manager to ensure seamless guest experiences and exceptional service standards. You'll lead a team of skilled therapists,...

  • Housekeeping Operations Manager

    3 days ago

    Coles Bay, Tasmania, Australia beBeeExcellence Full time $64,000 - $82,000

    As a key member of our team, the Housekeeping Operations Manager plays a vital role in ensuring the highest standards of cleanliness and guest satisfaction.Job Summary:The Housekeeping Operations Manager is responsible for overseeing daily housekeeping operations, planning and assigning tasks to ensure seamless execution. This includes supervising staff,...

  • Luxury Food and Beverage Service Professional

    1 week ago

    Coles Bay, Tasmania, Australia beBeeService Full time $60,000 - $90,000

    Job OpportunityWe are seeking a motivated and experienced Food and Beverage Attendant to join our team. As a key member of our service team, you will be responsible for delivering exceptional customer service and creating memorable dining experiences.The ideal candidate will have a proven track record in a similar role, with a genuine passion for the food...

  • Housekeeping Operations Manager

    2 days ago

    Coles Bay, Tasmania, Australia beBeeDetail Full time $60,000 - $80,000

    About the Position: This is an exciting opportunity for a detail-oriented individual to grow their career as a Housekeeping Supervisor. The successful candidate will be responsible for providing personalized service and creating lifelong memories for our guests. Supervise daily operations, plan and assign work, and assist with employee performance and...

  • Luxury Accommodation Attendant

    7 days ago

    Coles Bay, Tasmania, Australia beBeeHospitality Full time $45,000 - $80,000

    About this roleThis is an exciting opportunity to work as a Hospitality Attendant in a luxury resort nestled in the heart of Tasmania's stunning Freycinet National Park.Key responsibilities:Clean and prepare rooms to meet the highest standards for our guests.Manage room supplies and maintain high levels of hygiene and safety.Work efficiently to meet...

  • Housekeeping Attendant

    1 week ago

    Coles Bay, Tasmania, Australia beBeeCleaning Full time $35,000 - $45,000

    Guest Services SpecialistAbout Macq01.Located in the heart of Tasmania's stunning national park, our luxury resort offers an unparalleled relaxation experience at our exquisite lodge with breathtaking views of Wineglass Bay.As a Guest Services Specialist, you will contribute to delivering high-quality cleaning and housekeeping services within each of our...

  • Spa Supervisor

    5 days ago

    Coles Bay, Tasmania, Australia Macq01 Full time

    About Saffire Freycinet:Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia, boasting a lavish set of 20 suites. Our guests indulge in unparalleled relaxation at our...

  • Spa Supervisor

    5 days ago

    Coles Bay, Tasmania, Australia Federal Hospitality Full time $60,000 - $80,000 per year

    About Saffire Freycinet:Saffire Freycinet is the world famous, award-winning, all-inclusive luxury resort, nestled in the heart of Tasmania's stunning Freycinet National Park. A true gem of Coles Bay, Saffire offers the pinnacle of opulent accommodation in Australia, boasting a lavish set of 20 suites. Our guests indulge in unparalleled relaxation at our...