Front Office Supervisor

4 days ago

Whitsundays, Australia Hamilton Island Enterprises Limited Full time $60,000 - $90,000 per year
FRONT OFFICE SUPERVISOR – Hamilton Island, The Sundays

Are you passionate about creating unforgettable guest experiences and leading with warmth and professionalism? The Sundays is seeking an experienced Front Office Supervisor to join our boutique luxury team and help shape the guest journey from arrival to departure.

Why you'll love working with us
  • Discounted staff accommodation, plus special rates for visiting family and friends
  • Enjoy employee discounts on dining, retail, and activities across the island
  • A supportive and vibrant work environment with career development opportunities
Your Role

As a Front Office Supervisor at The Sundays, you'll play a key role in ensuring smooth daily operations of the Front Office while delivering intuitive, personalised service to every guest. You'll lead by example—supporting the front desk team, coordinating guest arrivals, and maintaining the relaxed sophistication that defines The Sundays experience.

Where you'll make an impact
  • Supervise and support daily Front Office operations, ensuring seamless service delivery.
  • Respond to guest requests, enquiries and feedback with professionalism and care.
  • Oversee ledgers, house accounts and room allocations to maintain operational efficiency.
  • Coordinate check-ins and departures to ensure a smooth and welcoming process.
  • Mentor and motivate team members, leading by example in upholding The Sundays' guest experience standards.
  • Collaborate with other departments to ensure guest needs are anticipated and exceeded.
What we're looking for

You're an experienced hospitality professional with a passion for guest service and a calm, confident leadership style. You thrive in a boutique hotel environment where attention to detail, warmth and teamwork are everything.

To be successful, you'll need:
  • Minimum 12 months' experience in a Front Office Supervisory or Guest Services role within a 4–5 star hotel or resort (essential).
  • Excellent communication and interpersonal skills with a genuine passion for hospitality.
  • Strong organisational skills and the ability to lead by example in a fast-paced environment.
  • Confidence managing team operations in the absence of the Front Office Manager.
  • Professional presentation and a commitment to exceptional service delivery.
About Hamilton Island

Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.

Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.

A little island can do wonders - make your next career move one to remember. Apply now

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