Workforce Planning Specialist
1 day ago
You're only human.
It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.
We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.
Are you a master of rosters, a data-driven decision maker, and passionate about optimising workforce performance? Reporting into the Workforce Planning Lead, Medibank is looking for a Workforce Planning Specialist to help us deliver exceptional customer experiences in the moments that matter most.
A key part of this role will be to collaborate closely with our forecasting specialists and frontline leaders to create and manage rosters, balance real time resourcing against incoming demand and identify insights and trends that support continuous optimisation.
What You'll Do:
Work in partnership with specialised teams across multiple channels (Voice, Digital, Face-to-Face).
Facilitate daily cadences with team leaders to report on performance and discuss insights
Build and optimise rosters that align with service level targets and enterprise agreements.
Monitor real-time performance and provide actionable insights.
Collaborate with Forecast Leads and Channel Leaders to ensure optimal staffing.
Analyse data trends to drive continuous improvement
Support reporting automation and integration with payroll systems.
What You Bring:
Expertise in Workforce Management principles and scheduling software.
Strong analytical mindset and attention to detail.
Experience with Genesys platforms and outbound dialler tools preferred.
Excellent communication and stakeholder engagement skills.
A proactive, collaborative, and adaptable approach to change.
Experience in managing multiple channels of communication (omni channel)
Ideally working in a similar role in Banking, Telco or the Insurance industry
Ready to optimise the future of workforce planning? Apply now and help us shape a healthier tomorrow.
Imagine working with us
We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that's why we're reinventing work.
Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn't a buzzword, it's a reality.
Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to
For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.
Inclusion and Accessibility
We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ community including transgender and gender diverse applicants.
For any adjustments or alternative formats during the recruitment process, please contact us at To learn about our commitments and employee experiences, go to
-
Workforce Planning Specialist
1 day ago
Docklands, Australia Medibank Full time**You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **The Opportunity** At...
-
Workforce Planning Specialist
5 days ago
Docklands, Australia Medibank Full time**You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **The Opportunity** We are...
-
Operations Manager
1 day ago
Docklands, Australia Wesfarmers Health Full timeAt Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians. Our portfolio includes well-known names like Priceline and Priceline Pharmacy, as well as our medi-aesthetics brands, Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU...
-
Workforce Planning
2 weeks ago
Docklands, Australia Medibank Full time**Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...
-
Workforce Operations Manager
3 days ago
Docklands, Victoria, Australia Myer Full time $90,000 - $120,000 per yearJob no: 943687Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...
-
Retail Program Specialist
3 days ago
Docklands VIC, Australia EBOS Group Full time $60,000 - $90,000 per yearBusiness: SymbionLocation:Docklands, VIC, AU, 3008Employment Type: Permanent Full TimeRetail Program SpecialistThe CompanySymbion are a national wholesaler of healthcare services and products with over 3,900 retail pharmacy customers and 1,300 hospital customers across and a subsidiary of EBOS Healthcare.Symbion Pty Ltd is a subsidiary of the EBOS Group....
-
Real Time Operations Specialist
1 week ago
Docklands, Australia Medibank Full time**You’re only human.** It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us. We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia. **The Opportunity** Reporting...
-
Available Job Opportunites
1 week ago
Docklands, Australia Rural Workforce Agency Victoria Full time**POSITION DESCRIPTION **POSITION**: Recruitment Coordinator - RWAV GP Locum Program **AREA**: Healthcare Access **REPORTS TO**: Team Leader - Health Professional Recruitment **DIRECT REPORTS**: Nil **CLASSIFICATION**: Level 4 **Who We Are** Since its inception in 1997, the Rural Workforce Agency Victoria (RWAV) has become a significant and successful...
-
Manager, Workforce
3 days ago
Docklands, Australia Link Group Full timeMUFG Pension & Market Services is a global business connecting millions of people with their assets - safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day. MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services, and we are the leading administrator for super funds...
-
Workforce Coordinator, Marvel Stadium
1 day ago
Docklands, Australia Delaware North Full timeThe Opportunity: Delaware North Australia is hiring a **Workforce Coordinator** to join the **Marvel Stadium** team on a **full time** basis. As the Workforce Coordinator you will be involved in the direct contact, rostering and confirming of all casual hospitality employees working at the Marvel Stadium. As well as the day to day rostering of events...