Customer Service Officer

5 days ago

Archerfield, Australia SMART Full time

Capital SMART is still leading the way in small to medium accident repair technology We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth

**The Opportunity**:
We have an exciting opportunity for a Customer Service Officer to join the team at Archerfield. This is a Monday to Friday position from 8.00 am to 4.00 pm (38 hours per week)

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:
**Role responsibilities**:

- Ensuring the environment is always customer friendly.
- Checking in all customers as they present for their assessment.
- Providing a caring and professional service during all customer interaction
- Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

**Does this sound like you?**
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team

**Why join SMART?**
- Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
- Career development and training, including I-Car training and assessment for Panel and Paint technicians.
- Referral bonus for recommending a friend to work with us - Up to $2000
- Annual performance-based reviews
- Free lunch once a week.
- Discounts on parts and tools.
- State of the art technology at your fingertips.
- The opportunity to access our facilities in order to complete repairs on your own vehicle.
- We promote from within, securing your future.
- Uniforms provided.
- More than 60 sites across Australia and New Zealand.
- Service awards.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

**Together We Do It Right**

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