Customer Service Officer

1 week ago

Archerfield, Australia SMART Full time

Capital SMART is still leading the way in small to medium accident repair technology We’re proud of our strong partnerships and growth that continues to be enabled by our 1500 + team members across Australia and New Zealand. We maintain our focus on innovation and seek to positively influence the industry.

Join us and you’ll be provided with uniforms, training, career development, ongoing support, staff discounts, flexible rostering and regular incentive programs.

Our Leadership team is dedicated to your safety, success, and growth

**The Opportunity**:
We have an exciting opportunity for a Customer Service Officer to join the team at Archerfield. This is a Monday to Friday position from 8.00 am to 4.00 pm (38 hours per week)

You will be the first point of contact for our customers, providing up to date information about their repairs and instilling confidence that the customer has left their car in very capable hands. In addition to that, this role will include (but not be limited to:
**Role responsibilities**:

- Ensuring the environment is always customer friendly.
- Checking in all customers as they present for their assessment.
- Providing a caring and professional service during all customer interaction
- Managing the customer return to collect vehicle once repairs are completed and addressing any concerns.

**Does this sound like you?**
- Have previous experience in a customer facing, fast paced environment
- Strive to achieve a positive customer experience in every interaction
- Have high attention to detail
- Be organised and has exceptional time management skills
- Build rapport in person as well as over the phone
- Work well in a team

**Why join SMART?**
- Site initiated incentives, including BBQ lunches, gift cards, team dinners and events, end of year XMAS function, annual cash awards for our best performing individuals and teams.
- Career development and training, including I-Car training and assessment for Panel and Paint technicians.
- Referral bonus for recommending a friend to work with us - Up to $2000
- Annual performance-based reviews
- Free lunch once a week.
- Discounts on parts and tools.
- State of the art technology at your fingertips.
- The opportunity to access our facilities in order to complete repairs on your own vehicle.
- We promote from within, securing your future.
- Uniforms provided.
- More than 60 sites across Australia and New Zealand.
- Service awards.
- We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. _
- No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW._

**Together We Do It Right**

Video

  • Retail Customer Service Officer

    2 weeks ago

    Archerfield, Australia Australia Post Full time $3,505 - $37,742 per year

    Help us deliver like never beforeAustralia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.About the opportunityAs our...

  • Customer Service Manager

    2 days ago

    Archerfield, Australia Mygration Pty Ltd Full time

    Location: Archerfield, QLD, 4108 Full-Time: Immediate start Job Title: Customer Service Manager Salary range: $76,515 - $78,000 depending on skill level and work experience + superannuation. Job Closure date: 30 days About the Role: We are seeking an experienced and dynamic Customer Service Manager to lead and elevate our client's customer service...

  • Customer Service Van Sales Representative

    2 weeks ago

    Archerfield, Australia Valvoline Global Full time $60,000 - $90,000 per year

    Why Valvoline Global Operations? At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest...

  • Customer Service Van Sales Representative

    2 weeks ago

    Archerfield, Australia Valvoline Global Operations Full time $60,000 - $90,000 per year

    Why Valvoline Global Operations? At Valvoline Global Operations, we're proud to be The Original Motor Oil, but we've never rested on being first. Founded in 1866, we introduced the world's first branded motor oil, staking our claim as a pioneer in the automotive and industrial solutions industry. Today, as an affiliate of Aramco, one of the world's largest...

  • Procurement Officer

    1 week ago

    Archerfield, Australia Labourforce Full time

    ASAP Start - Quick recruitment processes! - Long term position with the ability to progress - Be at the ground floor of a growing organisation Labourforce is proud to partner with a company located in Archerfield, who are well known in their industry. They have both longstanding relationships with the customers they deal with, as well as continual growth in...

  • Import Officer

    3 days ago

    Archerfield, Australia Wiseway Logistics Full time

    **About Us**: Wiseway Logistics (WWG) is an ASX listed fast growing international freight forwarding company. We are a licensed customs broker with custom bonded warehouses with eight offices Australia wide, and international footprint in New Zealand, China, Singapore, and USA. Due to expansion in workload, we have an opportunity for an experienced Import...

  • Office Administrator

    2 weeks ago

    Archerfield, Australia Page Personnel Full time

    Immediate start - Potential to go Permanent **About Our Client**: Our client is an electronics design company based on Brisbane's South side who are looking to add to a growing team. - General administration duties. - Manage incoming calls and customers. - Taking client orders. - Managing and preparing customer orders, freight, and shipping documents. -...

  • Purchasing Admin

    1 day ago

    Archerfield, Australia BlueScope Full time

    BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ®...

  • Customer Service Van Sales Representative

    2 weeks ago

    Archerfield, Australia Valvoline Full time $40,000 - $90,000 per year

    Treating everyone with care. Acting with unwavering integrity. Striving for excellence in all endeavors. Delivering on our commitments with passion. Collaborating as one unified team. OpportunityResponsibilities Include Email: Valvoline

  • Service Technician Qld

    3 days ago

    Archerfield, Australia 1st Executive Pty Ltd Full time

    **Service Technician** - **Learn installations and service**: - **Competitive salary**: - **Automotive and IT Enthusiasm** **The Company** Our client is a leading international provider of safety equipment and consumables, and is seeking a talented and driven individual to join their team as a Service Technician. In this role, you will install, service...