Quality Assurance Executive

4 days ago

Glebe NSW, Australia GiveTel Full time $60,000 - $80,000 per year

Full-Time Quality Assurance Executive (Entry-Level)

Location: Hybrid – Option to work from home or Glebe office

At GiveTel, our mission is to make every call count for our charity partners, and we believe that quality fundraising is at the core of everything we do.

We're now looking for a motivated and detail-oriented Quality Assurance Executive to join our team. This is a junior role, perfect for someone looking to launch and grow their career in the tele fundraising industry.

About the Role:

As a QA Executive at GiveTel, you'll play a key role in ensuring our campaigns deliver excellence. Using our AI-driven QA platform, you will:

  • Listen to fundraiser calls and assess individual performance against specific guidelines and skill sets
  • Ensure all fundraisers follow correct procedures and compliance standards
  • Provide constructive feedback to improve quality and performance
  • Highlight coaching opportunities to support our coaching team
  • Assist with managing and maintaining calling lists to keep campaigns running smoothly

About You:

We're looking for someone who is:

  • Computer savvy and confident working with digital platforms
  • Analytical, with a strong eye for detail
  • Comfortable interpreting data to provide actionable insights
  • A strong communicator who can give feedback in a clear and supportive way

Preferred (but not essential):

  • Experience in telefundraising or quality assurance
  • An interest in coaching, compliance, or data-driven performance analytics

Why join GiveTel?

  • Be part of an ethical, purpose-driven tele-fundraising agency
  • Work with a supportive team committed to delivering real impact
  • Comprehensive training and support provided, and gain hands-on experience with cutting-edge AI QA tools
  • A chance to grow your career in a values-led industry

At GiveTel, quality is at the heart of every campaign – and as our QA Executive, you'll help us make every call count.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

  • Work from home

Work Location: Hybrid remote in Glebe NSW 2037

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