Platform Lead

17 hours ago

Sydney Inner Suburbs CBD Brisbane Inner Suburbs CBD, Australia Job Details Full time $120,000 - $180,000 per year


Platform Lead

Job No: 677746

Sydney - Inner Suburbs & CBD, Brisbane - Inner Suburbs & CBD

Permanent Full Time

IT

Pay Band 6

  • Lead platform delivery across strategic technology initiatives
  • Hybrid working with flexibility and wellbeing support
  • Career growth through leadership and cross-functional collaboration

Lead the delivery of innovative platform solutions that shape Suncorp's technology transformation. Drive outcomes, empower teams, and grow your leadership impact.

About The Role

As Platform Lead, you'll coordinate delivery across squads and platforms, ensuring outcomes align with strategic goals. You'll manage planning, prioritisation, and stakeholder engagement, while fostering a high-performing, inclusive team culture.

About the Sierra Platform

Sierra is an AI-powered customer service platform enabling natural voice interactions through Speech-to-Text (STT) and Text-to-Speech (TTS). It integrates with Genesys Cloud and existing bots to identify callers, understand intent and handle requests end-to-end using APIs and large language models (LLMs). By automating routine interactions, Sierra reduces wait times, boosts self-service and ensures seamless handover to human agents when needed.

What You'll Do

  • Maintain and manage platform roadmaps, quarterly planning, and delivery pipelines
  • Coordinate squad-level plans into a unified platform delivery strategy
  • Partner with Product Owners to refine backlogs into actionable missions and objectives
  • Monitor risks, dependencies, and delivery progress, escalating where needed
  • Support change initiatives and user engagement across the platform
  • Communicate and embody Momentum mindsets to drive continuous improvement

What You'll Bring

  • 5+ years platform management experience across diverse domains
  • Strong project management skills across PMBOK, Agile, and other frameworks
  • Proven ability to build trust and influence senior stakeholders
  • Experience managing delivery plans, risks, and interdependencies
  • Excellent communication and facilitation skills to drive strategic outcomes
  • Membership in professional bodies (e.g., AIPM, AHRI) and relevant qualifications (desired)

Advertised: 05 Nov 2025 AUS Eastern Daylight Time

Applications close: 14 Nov 2025 AUS Eastern Daylight Time



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