Contract Sales Representative

4 days ago

Heatherton, Victoria, Australia Steris Full time $60,000 - $120,000 per year

Your Impact: As a Contract Sales Representative, you will play a critical role in supporting our Service Operations team by:

  • Serve as a knowledgeable resource on contract terms, service options, and product capabilities.
  • Review expired agreements and assess upsell and continued business opportunities.
  • Engage with customers to maximize renewal value and tailor service agreements to their needs.
  • Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.
  • Prepare and deliver accurate quotes, manage follow-ups, and handle objections effectively.
  • Escalate complex issues to field leadership and coordinate service resources to ensure closure.
  • Track and analyze lost opportunities to improve future performance.
  • Analyze expiring contracts for pricing, coverage, and upsell potential.
  • Develop customized proposals that highlight the benefits of STERIS service offerings.
  • Build and maintain trusted relationships with customers to support long-term retention.
  • Monitor and manage pipeline progress, ensuring timely movement through sales stages.
  • Position STERIS service agreements as value-driven solutions for customers.
  • Ensure a seamless customer experience through proactive communication and support.

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