Contract Sales Representative

4 days ago

Heatherton, Victoria, Australia STERIS Instrument Management Services - EMEA Full time $60,000 - $100,000 per year

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

The Difference You Will Make

At
STERIS
, we help our customers create a healthier and safer world by providing innovative healthcare and life sciences products and services. We are currently seeking a
Contract Sales Representative – Service Support
to join our team and drive growth through strategic contract renewals and warranty conversions. Are you a results-driven professional with a passion for sales and customer service? Apply Now

Location:
Macquarie, Sydney NSW

Reports To:
Team Leader, Service Support

Position:
Permanent Full Time, Hybrid

What Will You Do?

Your Impact:
As a Contract Sales Representative, you will play a critical role in supporting our Service Operations team by:

  • Serve as a knowledgeable resource on contract terms, service options, and product capabilities.
  • Review expired agreements and assess upsell and continued business opportunities.
  • Engage with customers to maximize renewal value and tailor service agreements to their needs.
  • Collaborate with field service technicians, sales teams, and service managers to align on customer strategy.
  • Prepare and deliver accurate quotes, manage follow-ups, and handle objections effectively.
  • Escalate complex issues to field leadership and coordinate service resources to ensure closure.
  • Track and analyze lost opportunities to improve future performance.
  • Analyze expiring contracts for pricing, coverage, and upsell potential.
  • Develop customized proposals that highlight the benefits of STERIS service offerings.
  • Build and maintain trusted relationships with customers to support long-term retention.
  • Monitor and manage pipeline progress, ensuring timely movement through sales stages.
  • Position STERIS service agreements as value-driven solutions for customers.
  • Ensure a seamless customer experience through proactive communication and support.

Expertise

  • Minimum 2 years' experience in business, customer service, or sales—preferably with contracts.
  • Strong communication, negotiation, and analytical skills.
  • Proficiency in Microsoft Office; experience with CRM systems and Oracle/Siebel preferred.
  • Bachelor's degree strongly preferred (or equivalent experience).

Why Join Us?

Be part of a dynamic team that values innovation, collaboration, and customer success. This role offers the opportunity to make a real impact in the healthcare industry while growing your career in a supportive environment

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit

STERIS strives to be an Equal Opportunity Employer.

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