Senior Fleet Services Consultant

At our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We're proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you'll see how your contribution makes a real impact, be recognised and rewarded for your efforts, and work in a culture built on our CARE values. You'll also enjoy career opportunities, flexibility, and the chance to have your voice heard in a dynamic environment.

Think this could be the right fit for you? If so, then FleetPartners might be the place for you

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

About the role:

As a Senior Fleet Services Consultant, you will play a senior role in the successful operation of our Fleet Services function. Covering fuel, infringements, registrations, and tolls, you'll support the Fleet Services Manager in guiding the team to deliver exceptional customer outcomes. With a strong focus on compliance, quality assurance, process improvement, and stakeholder engagement, you'll set the benchmark for team culture and performance, helping to drive efficiency and excellence across the function.

Some of your key responsibilities in this role will include:

Process & Compliance Management

• Manage operational and administrative processes including fuel card ordering/cancellation, infringements, and tolls.
• Contribute to process and system improvements to enhance compliance and efficiency.
• Deliver on agreed SLAs and KPIs.

Customer & Stakeholder Experience

• Resolve customer cases and queries within required timeframes.
• Support customers and internal stakeholders with resolution management.
• Build and maintain strong working relationships across teams and external partners.

Team Support & Development

• Support the Fleet Services Manager with process documentation and communications.
• Act as an escalation point, providing direction and problem-solving support.
• Coach, develop, and cross-train team members across functional areas.
• Foster a collaborative, positive, and high-performing team environment.

Administrative & Operational Support

• Provide support to the wider operations team as required.
• Monitor productivity, quality, and performance within Fleet Services.

This is a great opportunity for an experienced Fleet Services Consultant to step up into a senior role and take on greater responsibility. You'll bring:

• Minimum 3 years' experience in administration and/or customer service - background in Fleet will be highly regarded
• Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
• Excellent time management, organisation, and the ability to manage competing priorities in a high-volume environment.
• Professional communication skills, both verbal and written.
• Demonstrated ability to coach, mentor, and inspire colleagues to enhance team capability.
• A strong commitment to customer service, process improvement, and quality outcomes.

THE PERKS:

• Hybrid and flexible work arrangements
• Incredible office space overlooking the Harbour Bridge
• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• A 'Dress for your Day' policy.
• Rewards programme, including a range of discounts from a variety of retailers
• An extensive range of other employee benefits.

If you're ready to take the next step in your career and play a key role in our Fleet Services team, apply now and grow your career with us

If you are successful in your application, then we will be in touch with you soon.

Offer of employment with FleetPartners Group is conditioned upon the successful completion of a background check, subject to applicable laws and regulations.

Awards

Top 101 Australian Workplaces for Women 2024

Certified carbon neutral fleet organisation

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women [link removed]

Supply Nation member