Senior Fleet Operations Consultant

7 days ago

North Sydney Council, Australia beBeeFleetServices Full time $90,000 - $115,000

About this role:

  • We are seeking a senior consultant to lead the successful operation of our fleet services function.

This individual will support the fleet services manager in guiding the team to deliver exceptional customer outcomes, with a strong focus on compliance, quality assurance, process improvement, and stakeholder engagement. The ideal candidate will set the benchmark for team culture and performance, driving efficiency and excellence across the function.

Key responsibilities:
  • Process management: Manage operational and administrative processes, including fuel card ordering/cancellation, infringements, and tolls.
  • Contribute to process and system improvements to enhance compliance and efficiency.
  • Deliver on agreed service level agreements and key performance indicators.
  • Customer experience: Resolve customer cases and queries within required timeframes.
  • Support customers and internal stakeholders with resolution management.
  • Build and maintain strong working relationships across teams and external partners.
  • Team development: Support the fleet services manager with process documentation and communications.
  • Act as an escalation point, providing direction and problem-solving support.
  • Coach, develop, and cross-train team members across functional areas.
  • Foster a collaborative, positive, and high-performing team environment.
  • Operational support: Provide support to the wider operations team as required.
  • Monitor productivity, quality, and performance within fleet services.

You will bring:

  • Minimum 3 years' experience in administration and/or customer service, with exposure to complex issue resolution.
  • Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
  • Excellent time management, organization, and the ability to manage competing priorities in a high-volume environment.
  • Proven ability to build strong relationships and liaise effectively across all levels of the business.
  • Professional communication skills, both verbal and written.
  • Adaptable and flexible in responding to diverse customer queries.
  • Demonstrated ability to coach, mentor, and inspire colleagues to enhance team capability.
  • A strong commitment to customer service, process improvement, and quality outcomes.

  • Fleet Operations Senior Advisor

    4 days ago

    North Sydney Council, Australia beBeeFleet Full time $90,000 - $120,000

    Job Title:Senior Fleet Services ConsultantAbout the Role:As a key member of our fleet services function, this role will play a senior part in guiding the team to deliver exceptional customer outcomes.Key Responsibilities:Process and Compliance Management: Manage operational and administrative processes, including fuel card ordering/cancellation,...

  • Senior Fleet Services Consultant

    1 week ago

    North Sydney Council, Australia FleetPartners Full time $104,000 - $130,878 per year

    At our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We're proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you'll see how your contribution makes a real impact, be recognised...

  • Senior Fleet Services Consultant

    7 days ago

    North Sydney Council, Australia FleetPartners Full time $104,000 - $130,878 per year

    At our organisation, 98% of our team members say they feel genuinely valued and supported by their manager. We're proud to be an inclusive workplace and a WGEA Employer of Choice for Gender Equality, as well as a Climate Active certified carbon neutral fleet management organisation. Here, you'll see how your contribution makes a real impact, be recognised...

  • Senior Fleet Services Consultant

    2 weeks ago

    North Sydney Council, Australia FleetPartners Full time

    About usFleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.We have a strong company culture that values our people and are proud to present you with...

  • Senior Fleet Services Consultant

    2 weeks ago

    North Sydney Council, Australia FleetPartners Full time

    About usFleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.We have a strong company culture that values our people and are proud to present you with...

  • Senior Fleet Services Consultant

    2 weeks ago

    North Sydney Council, Australia FleetPartners Group Full time

    Do you want to:Work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?Understand the strategic direction of your organisation and how your effort contributes to success?Work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?Work for a...

  • Senior Fleet Services Consultant

    1 week ago

    North Sydney Council, Australia FleetPartners Full time $90,000 - $120,000 per year

    Do you want to:Work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?Understand the strategic direction of your organisation and how your effort contributes to success?Work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?Work for a...

  • Senior Fleet Services Consultant

    3 days ago

    North Sydney Council, Australia FleetPartners Group Full time

    Do you want to:Work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?Understand the strategic direction of your organisation and how your effort contributes to success?Work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?Work for a...

  • Fleet Operations Expert

    3 days ago

    North Sydney Council, Australia beBeeCareer Full time $90,000 - $110,000

    Job Title: Senior Fleet Services ConsultantWe are seeking an experienced and skilled professional to fill this role.Fleet Management SpecialistThe ideal candidate will have a strong background in administration and/or customer service, with exposure to complex issue resolution. They will be responsible for managing operational and administrative processes,...

  • Senior Fleet Services Consultant

    7 hours ago

    North Sydney, Australia FleetPartners Group Full time

    Do you want to: - Work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued? - Understand the strategic direction of your organisation and how your effort contributes to success? - Work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality? -...