service portfolio manager

2 weeks ago

Northgate, Queensland, Australia Roc Consulting Full time $100,000 - $130,000 per year
  • Experienced HVAC expert wanting to work off the tools?
  • Convenient, inner northside Brisbane location
  • Diverse role quoting, managing customers, reviewing projects, developing Junior techs
  • Up to $130k salary + vehicle + bonuses
The Company

Our client is a well-established air conditioning specialist providing installation and maintenance of HVAC systems across residential and commercial projects throughout Brisbane and surrounding regions. With a large team of qualified technicians supported by strong back-office operations, they are known for their professional service, excellent company culture, and strong leadership.

The Role

This is a senior, office-based position overseeing the delivery and execution of HVAC installation and maintenance projects. It is not a people management role, but instead focuses on operational support, project oversight, and customer liaison.

Key responsibilities include:

  • Estimating and quoting projects
  • Reviewing and approving technician reports and timesheets
  • Providing phone and site-based support to technicians
  • Liaising with clients and delivering excellent customer service
  • Managing and resolving escalated issues
  • Planning and scheduling labour resources
  • Monitoring timelines and ensuring project completion
  • Providing feedback to management
The Benefits
  • Salary package up to $130k + super + vehicle + fuel card
  • Off-the-tools role - ideal for an experienced HVAC technician seeking a less physical position
  • Strong leadership and positive team culture
  • Convenient office location in Brisbane's inner-north
  • Ongoing training and career development opportunities
  • Long-term job security with a stable and growing business
The Candidate

The successful candidate will have:

  • A background as a qualified HVAC technician with strong technical knowledge
  • Excellent communication skills to work with both clients and technicians
  • Strong organisational and problem-solving ability
  • Proficiency with computer systems and CRM platforms (experience with AroFlo or similar highly regarded)

Please apply OR for more information or a confidential discussion, please contact Oliver on

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