Customer Service

1 week ago

Northgate, Queensland, Australia Goal Indigenous Services Full time $45,000 - $60,000 per year

Goal Indigenous Services are seeking a motivated and reliable Customer Service Representative to join our Northgate, QLD team.

This role combines phone-based customer service with administrative support, requiring excellent communication skills, strong attention to detail, and the ability to manage multiple priorities efficiently.

Key Responsibilities

  • Answer and direct incoming calls, manage Salesforce cases (up to 100 daily)
  • Handle complaints, rebook missed services, and resolve disputes
  • Book scheduled services and update service information
  • Monitor and respond to shared mailbox emails
  • Support admin tasks such as account setups, closures, and data maintenance

Skills & Experience

  • Proficiency with Office 365 (Word, Excel, Outlook)
  • Previous customer service experience (call centre experience highly regarded)
  • Salesforce experiences desirable
  • Strong multitasking ability with a focus on accuracy and speed

Benefits

  • Competitive hourly rate
  • Supportive and collaborative team environment
  • On-the-job training and upskilling opportunities
  • Opportunity for extension or permanency for the right candidate

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