Customer Service
1 week ago
Goal Indigenous Services are seeking a motivated and reliable Customer Service Representative to join our Northgate, QLD team.
This role combines phone-based customer service with administrative support, requiring excellent communication skills, strong attention to detail, and the ability to manage multiple priorities efficiently.
Key Responsibilities
- Answer and direct incoming calls, manage Salesforce cases (up to 100 daily)
- Handle complaints, rebook missed services, and resolve disputes
- Book scheduled services and update service information
- Monitor and respond to shared mailbox emails
- Support admin tasks such as account setups, closures, and data maintenance
Skills & Experience
- Proficiency with Office 365 (Word, Excel, Outlook)
- Previous customer service experience (call centre experience highly regarded)
- Salesforce experiences desirable
- Strong multitasking ability with a focus on accuracy and speed
Benefits
- Competitive hourly rate
- Supportive and collaborative team environment
- On-the-job training and upskilling opportunities
- Opportunity for extension or permanency for the right candidate
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