Engagement Officer

• Full-time, fixed-term opportunity until 30 June 2026
• High-performing, respected organisation in convenient Sydney CBD location
• Flexible hybrid working environment
• Grow your skills with comprehensive training and development

Looking for a career move where you can make a difference?

At EWON, we provide consumers with independent, free, informal dispute resolution services in the energy and water sectors. We strive to achieve fair and reasonable complaint outcomes, and our vision is for all NSW people to have equal and affordable access to energy and water products and services. Joining our team offers a unique career experience in a dynamic and rewarding environment.

Our Opportunity

As the Engagement Officer, you will play a pivotal role in community outreach and stakeholder engagement regarding EWON's role in managing complaints about renewable energy infrastructure (REI) projects in NSW. You will coordinate and attend community outreach events in regional NSW, collaborate closely with stakeholders, develop engagement strategies, and support the establishment of advisory groups.

Applications from candidates who live in regional NSW will be considered.

Key Accountabilities

• Work with the Head of ET to develop a Stakeholder Engagement Plan that identifies key stakeholders and interest groups.
• Evaluate and report on engagement activities against the Stakeholder Engagement Plan to the Head of ET, Board, and others as required.
• Actively build and maintain networks of relevant stakeholders, ensuring contact information is recorded and updated.
• Organise and attend engagement activities to increase community awareness of EWON's REI complaint's role, including outreach sessions, information stands, forums, community meetings and similar (approximately two regional trips per month, with overnight stays of 1-3 nights, and often on weekends).
• Engage with potential new REI members including setting up meetings with the Ombudsman and/or Head of ET.
• Provide secretariat support for a new REI Advisory Group (to meet quarterly) to inform EWON's roll-out of the new REI function.
• Shares knowledge obtained through stakeholder engagement and activities with both the ET team and other EWON staff where relevant.

Required Skills and Experience

• Strong track record in building, growing and maintaining networks with a range of stakeholders to expand reach and maximise engagement outcomes.
• Experience planning and coordinating events, including the ability to troubleshoot when necessary.
• Self-starter, with initiative, adaptability and high level of resilience.
• Ability to understand, communicate with, and effectively interact with people across cultures and backgrounds.
• Must be able to travel regularly (approximately 2 trips per month), including overnight stays of 1-3 nights, and be available to work weekends.

What we can offer you

• Access to a wide range of flexible working options including working from home and a flexible time-off program.
• Additional leave benefits including birthday leave and above-minimum sick and carer's leave.
• Life insurance, and Salary continuance insurance.
• Ongoing professional development and career growth.
• An exciting wellbeing program with extensive offerings.

Applications

If you are ready to take the next step in your career and become part of our dynamic team, then we'd love to hear from you.

To apply, please visit the recruitment portal on our Careers page. Your application should include:

• a current resume
• a cover letter outlining why you are interested in the role, and how your skills and experience meet the Essential and Desirable requirements set out above.

Interested but need more information?

To find out more about working at EWON and to view the position description, visit our website:

Applications close Tuesday 30 September

EWON Equal Opportunity Statement

At EWON we are committed to an inclusive culture and continue to strive for diverse representation that reflects the communities in which we work, and in which our members operate.

The diversity of our people is one of our greatest strengths and an inclusive workplace enables us to deliver more sustainable solutions for our people, customers, members and communities.

We welcome and encourage applications from all gender identities, disabilities, ages, religions, ethnicities and cultures.

We provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

• Applications from agencies will not be considered at this time.
• Please note that only shortlisted applicants will be contacted.