Guest Services

3 days ago

Sydney, New South Wales, Australia Hyatt Regency Full time $60,000 - $80,000 per year

Organization- Hyatt Regency Sydney
Summary
At Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are on the lookout for a Part Time Team Leader to join our esteemed Regency Club team - (maximum hours available)

As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

Benefits for working with Hyatt Include:

  • After 90 days of service, 6-12 complimentary nights of accommodation per year to use across Hyatt Hotels globally (T&Cs)
  • Generous discounted accommodation worldwide for associates as well as friends and family
  • Reward and recognition programs
  • Learning and development opportunities
  • Fully laundered uniform
  • Discounted city parking
  • The opportunity to join an international group with endless career opportunities

The Role:
Located on the 11th floor overlooking the beautiful views of the Darling Harbour and offering the highest grade of comfort and convenience for our valued guests. We are seeking a passionate and enthusiastic Team Leader to effectively monitor the operation of the Regency Club, while providing support and guidance to fellow associates to ensure a successful and effective operation.

As a Team Leader you will assist the Regency Assistant Manager with all aspects of departmental operations. You will conduct your duties in a courteous, safe and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained

Responsibilities include:

  • Maintain guest satisfaction through checking arrivals list and guest history to identify guest details through ensuring that all information is accurate and up to date.
  • Ensure all guest check-ins and check-outs are performed according to Hyatt standards & co-ordinate cashier and concierge duties.
  • Handle guest enquiries in a courteous and efficient manner, quickly following up on any guest complaints and issues, reporting to the relevant department if required.
  • Ensure the smooth and efficient operation of the Regency Club lounge on a day-to-day basis including cleanliness, requisitioning, replenishments and staffing.

Our ideal candidate will possess:

  • Experience in a 5-star hotel or premium environment, in a similar role
  • Experience with la carte service – exposure to Opera highly advantageous
  • Being enthusiastic, thoughtful, and personable
  • Outgoing and inclusive personality
  • Hands on leadership style, with ability to support and motivate team
  • Efficient problem-solving skills
  • Full Australian Working Rights and ability to work a 7-day rotating roster
  • A current RSA

Be part of the hospitality evolution. Join Hyatt

  • Accommodation and Hospitality Manager

    1 week ago

    Sydney, New South Wales, Australia Guest Realty Full time $100,000 - $150,000 per year

    Guest Realty was established in 2016 with the sole focus on helping owners diversify their investment income by utilising the short-term property rental market. Sydney being one of the most popular tourist destinations in Australia and the world. We've built a reputable brand and unique service offering, outside of the tradition long term real estate rental...

  • guest services

    3 days ago

    Sydney, New South Wales, Australia Hyatt Full time $60,000 - $90,000 per year

    SummaryAt Hyatt, we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia Voyages Indigenous Tourism Australia Full time $60,000 - $80,000 per year

    An Epic Icon needs an Epic TeamAre you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for aGuest Service Agentto live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.We are seeking a customer focused and experienced guest service agent to welcome...

  • Guest Services Manager

    4 days ago

    Sydney, New South Wales, Australia Autograph Collection Full time $90,000 - $120,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationPier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeManagementAt Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment....

  • Guest Service Officer

    6 days ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time $60,000 - $80,000 per year

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia operations Full time $60,000 - $80,000 per year

    About Capella Hotels and ResortsCapella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively...

  • Guest Services Coordinator

    6 days ago

    Sydney, New South Wales, Australia Four Seasons Full time $60,000 - $90,000 per year

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Coordinator

    4 days ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time $60,000 - $80,000 per year

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Guest Services Agent

    6 days ago

    Sydney, New South Wales, Australia Virgin Australia Full time $40,000 - $80,000 per year

    Work type:Part Time- ##### Location:Sydney- ##### Job type:Ground Operations, Customer Service- ##### Applications close:Guest Services AgentHello. We're Virgin Australia, and we're looking for Guest Services Agents to join our team in Sydney Airport.We're the airline that's always done things a little different. We go the extra mile, in the air and on the...

  • Guest Service Agent

    6 days ago

    Sydney, New South Wales, Australia IHG Hotels & Resorts Full time $45,000 - $65,000 per year

    Guest Service Agent | Part time | InterContinental Sydney Double BayHotel Brand: InterContinentalLocation: Australia, New South Wales, SydneyHotel: Sydney Double Bay (SYDIC), 33 Cross Street, Double Bay, 2028Job number: 151421As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental...