Guest Services Coordinator

4 days ago

Sydney, New South Wales, Australia Mirvac Limited Full time $60,000 - $90,000 per year

Mirvac is an Australian property group with a clearly
defined purpose to 'reimagine urban life'. For over 50 years, we've dedicated
ourselves to shaping Australia's urban landscape. Our evolution has been
significant, growing from a small joint venture to a thriving ASX-listed
property group that leads the way in sustainability, innovation, safety and
placemaking.

Benefits of working at Mirvac

  • Work from our iconic Birkenhead Point shopping outlet
  • Casual role with flexible hours (circa 15 hours per week)
  • Join a passionate, high-performing, and collaborative team

Our opportunity
As Guest Services Coordinator, you
will be the face and expert of the Birkenhead Point Outlet Centre Guest
Services Lounge, and communicate comprehensive information and knowledge about
the Centre's offers and events to broaden awareness and raise the profile of
the Centre on a local, national and international scale.

Your responsibilities will include:

  • Creating exceptional customer experience practices by
    understanding the customer, and their needs and wants, and keeping them front
    of mind in every aspect.
    Active management of the guest services lounge so that
    new visitors are welcomed are the shopfront.
  • Maintaining the Guest Services Lounge services and
    amenities, ensuring they are in good working order and providing refreshments
    and welcome packages to create the ultimate welcome experience.
  • Proactively manage tour group and shopper hopper bookings
    on nominated platforms, monitor shopping centre calendars, centre parking, meet
    and greets and welcome gifts.
  • Assisting the Guest Services Manager deliver visitor
    experiences at Birkenhead Point Outlet Centre.
  • Implementing onsite visitor experience, including meet
    and greets for tour groups, visitors arriving by water and coach transportation
    or Sydney concierge where required.
  • Managing the Centre's TripAdvisor page to be engaging and
    relevant, encouraging customer reviews and responding to reviews within 24
    hours of posting.
  • Managing and facilitating visitor initiatives, which
    includes but is not limited to issuing Visitor Passports, UnionPay gifts with
    purchase redemptions and recording Ctrip sales information.
  • Presenting the Centre and Guest Visitor Lounge to the
    public in its optimal condition.
  • Coordinating and personalising onsite visitor
    experiences, including meet and greets for tour groups, visitors arriving by
    water and coach transportation or Sydney concierge where required.
  • Assisting the National Manager, Tourism &
    Destinations with segmented suggested itineraries to enhance the visitor
    experience and assisting with families and the hosting of key tourism
    stakeholders.

Your point of difference
You ideally have 1-3 years' experience in the
retail or tourism industry (highly desirable) with prior experience in a customer
facing role. You will also have:

  • Demonstrated experience dealing with visitors from
    overseas where English is not their first language or with cultural
    differences/sensitivities
  • Ability to memorise key information about retailers,
    directions and Centre information.
  • Ability to speak a foreign language is desirable
  • High level of IT proficiency e.g. Microsoft Office
    package, Salesforce
  • Ability to work weekends, public holidays and across
    multiple Centres
  • Responsible Service of Alcohol (RSA) is desirable

Apply
now
If
you're someone who thrives in a creative, fast-paced setting and wants to grow
with a supportive and innovative practice, we'd love to hear from you.

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