Assistant Project Officer

Company description:

Department of Communities and Justice

Job description:

Assistant Project Officer

Department of Communities and Justice

Housing Response Centre

Talent Pool creation for future Ongoing and Temporary roles

• Talent Pool only
• Location: Liverpool
• Clerk Grade 5/6, Salary $99,398 - $110,271 pa, plus employer's contribution to superannuation and annual leave loading
• Rostered Shift work in a 24/7 call centre

Do you have a passion for customer service and would like to use your project and service delivery experience to help make a difference in our social housing and maintenance operations?

The vision of Homes NSW is to empower all people to live fulfilling lives and achieve their potential in inclusive communities with a focus on breaking, rather than managing, disadvantage.

The Housing Response Centre (HRC) is a 24/7 operation of approx. 550 staff. The centre delivers NSW clients access to responsive maintenance services and social housing services, including Link2home crisis accommodation, Social Housing applications and Rentstart Bond Loan.

The role offers a generous salary package and internal career progression.

Your role

As an Assistant Project Officer, you will be part of a service team supporting the Housing Response Centre in delivering quality service to its clients and staff. You will support the design and implementation of a range of projects, in line with the directorate's responsibilities, which improve HRC service delivery or operations and contribute to better outcomes for individuals, families, groups and communities.

What you'll do

The Assistant Project Officer will be expected to:

• Provide information and answer questions efficiently on NSW Housing policy and processes from internal and external stakeholders.
• Guide staff to locate and utilise relevant resources to support decision-making and empowerment.
• Contribute to the preparation of correspondence, communication and resource material.
• Communicate with clients and stakeholders to coordinate on shared deliverables and outcomes.
• Conduct research or seek guidance in order to better inform DCJ Housing policy and processes.
• Assist the service team with completing tasks and implementing project plans as required to ensure agreed outcomes are achieved.
• Work with the Service Managers and Project Officers to identify and implement service improvements.
• Assist with escalations and queue monitoring as needed.

What we're looking for

• Ability to meet tight deadlines in an environment characterized by conflicting priorities and multiple stakeholders.
• Experience maintaining project related reports and registers to ensure accountability and integrity of data.
• Communicate effectively and demonstrate a thorough knowledge of the services.
• Ability to work well autonomously and as part of a team.
• Ability to do rostered shifts in a 24/7 Contact Centre.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the 'Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• Location - Liverpool
• DCJ Clerk Grade 5/6
• Salary range $99,398 - $110,271 p.a. plus employer's contribution to superannuation and annual leave loading.
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Opportunities for learning and development and Internal career progression

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 2 October 2025 at 11:59pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Bridie Ellis on MRC- or

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarthy on or via

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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