Client Engagement Specialist

About CareChoice

CareChoice is a NDIS and TAC/ WorkSafe registered disability services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional calibre of service.

Our values

Our philosophy of service provision is based upon our values of:

• People, First
• Brilliant Together
• Bring Our Best. Always
• Relentless Optimism

Who are you?

• You come with a background in disability, mental health, nursing, social work, or an allied health discipline
• You understand community services and NDIS funding
• You have experience writing person centred support plans
• You have experience networking and creating long standing relationships with key stakeholders

Due to an internal promotion, we are looking for a Client Engagement Specialist to join our team. Ideally, we are looking for someone who is comfortable visiting people in their own homes to discuss how we can assist them and assess any risks we may need to be aware of.

You will need to have the ability to juggle more than one thing at a time, this is a fast paced role and you will need to have an ability to prioritise and manage conflicting tasks and requests.

We are looking for someone with an understanding that living with a disability can be tough and genuinely wants to make a difference in client's lives. You need to be a good listener and communicator and have an empathetic attitude.

Key components of the role include:

• Building and maintaining a great network of referrers who will help you achieve your targets
• Meeting clients and their families and understand the supports they need
• Creating person-centred support plans that reflect the client's needs and aspirations
• Ensuring that clients and referrers have a positive experience
• Undertaking client risk assessments to keep everyone safe
• Heaps of 'feel-good' times. We get to really make a difference, and that feels amazing

Our head office is located in Mulgrave, in the heart of the south-east suburbs and we also have an office in Geelong– so when you're not visiting clients, you will work between the office and home.

Mandatory Requirements:

• Valid and current Victorian Driver's Licence
• NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain)
• NDIS Worker Orientation Module
• Current First Aid and CPR

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you'll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

• Top 10 Australian Financial Review Best Places to Work (Healthcare) 2024
• Access to your pay as you earn it via our financial wellbeing partner
• Employee Pathways Scholarships
• Employee Support Fund
• Free ongoing training and development
• Paid Pregnancy loss leave for either parent
• Flexible work options
• A number of employee wellness platforms including EAP, free flu shots and travel discounts
• Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport
• Car, health insurance and energy benefits
• Monthly & Annual Recognition & Reward for Employee of the Month
• Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check and NDIS Worker Screening Clearance.

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