Head of Disability

About CareChoice

CareChoice is a NDIS and TAC/ WorkSafe registered disability services provider. We deliver a wide range of services and provide complex support across the Disability sector in a range of settings including home care, residential, community and Specialist Disability Accommodation.

CareChoice is committed to service excellence and works closely with clients, their families, and key stakeholders to ensure individuals receive the very best person-centred care. The CareChoice team are passionate about their work and pride themselves in delivering an exceptional caliber of service.

Our values

Our philosophy of service provision is based upon our values of:

• People, First
• Brilliant Together
• Bring Our Best. Always
• Relentless Optimism

About the role

Due to continued growth, we are recruiting for a new and exciting role, Head of Disability Operations.

The role of the Head of Disability Operations is to provide stewardship over disability services to ensure that all CareChoice clients receive supports in line with the goals, aspirations and funding. This includes delivery of all quality programs and the level of performance for all front-line staff, driving the CareChoice values, strong retention numbers and repeat referrals from our existing partners.

The Head of Disability Operations will work closely with the Chief Operating Officer, Head of Partnerships and Client Engagement Specialists in addition to their team members to ensure delivery of supports is seamless from initial intake through to long term program running.

This role is expected to provide a high level of written communication with all stakeholders. This includes but is not limited to monthly reports to the Chief Operating Officer, completing relevant reports as part of service delivery such as responses to critical incidents, responses to issues raised with the NDIS Quality & Safeguards Commission, as well as proposals for complex service delivery as required.

Who are you?

• You come with a background in disability, with Nursing experience to complement your skillset.
• You have experience managing teams in a fast-paced environment.
• Demonstrated understanding of NDIS funding and legislation.
• You have experience networking and creating long standing relationships with key stakeholders

CareChoice are looking for a applications from suitably experienced people to join our team as the Head of Disability Operations. Do you have a Nursing and Management background and looking are looking for your next challenge? This may be the role for you

Key components of the role include:

• Ensuring adherence to performance targets, both financial and non financial.
• Leading and implementing strategic projects within the operations team.
• Ensuring the services delivered are in line with CareChoice's Model of Support and meet NDIS Practice Standards and Code of Conduct.
• Customer satisfaction.
• Reporting and more.

Our head office is located in Mulgrave, in the heart of the south-east suburbs and we offer hybrid work conditions.

Mandatory Requirements:

• Nursing qualification and experience
• Valid and current Victorian Driver's Licence
• NDIS Worker Screening Clearance and Working with Children Check (or willing to obtain)
• NDIS Worker Orientation Module
• Current First Aid and CPR

Benefits & culture

CareChoice is proud to be an EEO employer. We support an inclusive approach in the workplace. We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

As part of our commitment to putting People first, you'll enjoy industry-leading wellbeing support and benefits at CareChoice, including:

• Top 10 Australian Financial Review Best Places to Work (Healthcare) 2024
• Access to your pay as you earn it via our financial wellbeing partner
• Employee Pathways Scholarships
• Employee Support Fund
• Free ongoing training and development
• Paid Pregnancy loss leave for either parent
• Flexible work options
• A number of employee wellness platforms including EAP, free flu shots and travel discounts
• Further discounts with groceries & beverages, shopping & fashion, sports & leisure, fuel and transport
• Car, health insurance and energy benefits
• Monthly & Annual Recognition & Reward for Employee of the Month
• Career development opportunities including secondments and Job-Ride-A-Long program

From the moment you step through our doors, you'll feel welcome and supported to do your best work and really make a difference in people's lives.

Employment with CareChoice is subject to satisfactory background checks which include Professional References, Employee Working with Children Check and NDIS Worker Screening Clearance.

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