Chief Operating Officer

2 hours ago

Gold Coast, Queensland, Australia Competitive Advantage HRM & Recruitment Full time $180,000 - $200,000 per year
Chief Operating Officer (COO) / Chief Growth & Operations Officer (CGOO)


• $180,000 – $200,000 + Performance Bonus

• Lead Digital Transformation and System Automation for Scale

• Drive a $10M Financial Planning Firm to $100M Growth


The Company

Our client is a leading boutique financial planning firm headquartered on the Gold Coast, with a growing national client base and an ambitious plan to scale from $10M to $100M. Known for integrity, innovation, and results, the business has built a strong financial foundation and now seeks to accelerate growth through technology, systems, and operational excellence.

The culture is collaborative and entrepreneurial, where ideas are valued, initiative is rewarded, and every team member contributes to shared success. With major investment earmarked for tech innovation and process automation, this is an exciting time to join the leadership team driving the next phase of growth.


The Role

Reporting to the Managing Director, this role is responsible for designing, implementing, and optimising the systems and structures that enable rapid, sustainable growth. You'll lead digital transformation, streamline operations, and ensure technology is leveraged to deliver efficiency, scalability, and superior client experience.

This is a hands-on leadership role that blends strategic foresight with operational execution — perfect for someone who thrives in a scale-up environment and enjoys turning complexity into clarity.


Key Responsibilities
  • Review, design, and implement scalable business systems and workflows.
  • Lead automation and integration across CRM, client onboarding, and reporting tools.
  • Oversee IT and technology strategy aligned to growth and compliance objectives.
  • Partner with leadership to develop scalable operational frameworks and KPIs.
  • Drive innovation and foster a culture of process excellence and accountability.

About You

You're a builder and problem-solver, passionate about using technology to simplify operations and fuel business growth. You've worked in start-ups or scale-ups and understand the growing pains of expansion. You know how to translate strategic goals into real-world systems, processes, and performance.

Essential:

  • Proven success scaling a business through systems, processes, and technology.
  • Background in operations, business transformation, or digital implementation.
  • Strategic thinker with hands-on leadership capability.

Desirable:

  • Experience in financial services, fintech, or professional services.
  • Knowledge of CRM, automation, and workflow platforms.
  • Strong project/change management and analytical skills.

Benefits & Culture

People love working here because innovation is encouraged, ownership is trusted, and results are rewarded. We love recruiting for this business because it's values-driven, growth-focused, and genuinely committed to both its clients and its team.

You'll enjoy:

  • Salary $180k – $200k + performance bonus
  • Hybrid Gold Coast / remote flexibility
  • Leadership influence with autonomy and authority
  • Exposure to business strategy and direct MD collaboration
  • A growth journey from $10M to $100M — be part of the story

How to Apply

If you're ready to design the systems and shape the future of a business built for scale, click Apply Now to submit your resume and short cover letter.

For a confidential discussion, contact Marc at Competitive Advantage HRM & Recruitment. Once we receive your application, we'll be in touch to outline the next steps.

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