Senior Operations Officer

Our Waste and Resource Recovery Operations team and is responsible for the provision of a high-quality resource recovery service, delivering high level customer service in compliance with environmental, workplace health and safety legislation.

We now have a fixed term contract opportunity or a Senior Operations Officer to provide commercial and contract management support for the Resource Recovery Service contract.

Key Deliverables

• Provide guidance and support for the effective operation of City operated Waste and Recycling Centres, in conjunction with the RRS contractor. Including inspection of the supply and commercial requirements relating to plant, equipment, technology systems and resources to meet service standards and ensuring the contractor maintains compliant work practices at RRS operated Centres.
• Utilises technical waste knowledge and understanding of business functions and operations to ensure services are effectively and efficiently delivered. Identifies opportunities and makes recommendations to improve business systems and processes.
• Responsible for project management and implementation of projects associated with improvements and maintenance at Waste Facilities.
• Ensure all work complies with quality, workplace health and safety and environmental standards.
• Provide a quality service to all customers, both internal and external, perform enquiry mediation.
• Monitor the SAP asset and maintenance management system to ensure all activities both planned and reactive are tracked and monitored to drive optimum plant performance a resource usage, meeting budgetary requirements.
• Liaising with waste operations functions and other stakeholders as part of delivering projects and investigations.
• Correlate service and customer data and analysis to ensure service planning aligns with customer demand.

About You

• Has experience within Waste Management/Waste Recycling operations or other relevant technical knowledge.
• Competent in the use of Document Management systems, Open Windows and SAP.
• Has experience in leading site-based teams to achieve operational maintenance and small renewal projects safely andwithin budget.
• Has experience in managing WHS and Environmental requirements as it relates to Waste and Recycling Centres and Waste Industry standards.
• A sound understanding of asset management principles.
• Has experience in managing contractual arrangements to achieve service delivery and operational outcomes.
• Capable of interacting with a wide range of stakeholders.
• Can develop reports and presentations to inform and influence decision-making.
• Hold an unrestricted Drivers Licence Class C.
• Hold a current White Card or the ability to obtain.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

Benefits
We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

• Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How To Apply
For more information, view the position brief by clicking the paperclip icon in the top right corner of this screen.

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents needs to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Contact Person

Tony Kemp

Contact Email

Closing Date

Monday 27 October 2025

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.
The City of GoldCoast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.