Reservation Agent

4 weeks ago

Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time
Overview

We are looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.

Key Responsibilities
  • FIT Bookings: Support FIT reservations by processing individual bookings. Providing excellent customer service and assisting guests with booking queries. This includes phone and email inquiries.
  • Group Reservations: Handle all aspects of group bookings, from initial inquiries to final confirmations. Coordinate with various departments to ensure that group-specific requirements (room blocks, event spaces, special requests) are met.
  • Inbound Reservations: Assist with rooming list, creating new group bookings. Replying Travel agents\' enquiry regarding inbound groups.
  • Customer Service Excellence: Provide a high level of service to both group and individual guests, answering questions, resolving issues, and ensuring satisfaction at all stages of the booking process.
  • Collaboration: Work closely with other departments (Front Desk & C&E) to ensure all group and FIT reservations are handled seamlessly. Maintain clear communication to ensure accurate reservation details and guest requests are conveyed.
  • Problem-Solving: Act as a point of contact for any group reservation-related issues, resolving problems efficiently and professionally.
  • Flexibility and Learning: Be open to expanding knowledge across all reservation categories (groups, FIT, inbound) to provide overall team support when needed. Mostly during high-demand periods.
Qualifications
  • Prior experience in a reservations role. (Hotel Industry would be highly desirable).
  • Excellent communication and interpersonal skills, with a strong customer-focused attitude.
  • Strong organizational skills and the ability to multitask in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Proficiency with reservation systems and software (experience with Opera is a plus).
  • A proactive and flexible approach to work, with a willingness to take on a variety of tasks.
  • Attention to detail and problem-solving skills.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today.


#J-18808-Ljbffr

  • Reservation Agent

    4 weeks ago

    Gold Coast, Queensland, Australia IHG Hotels & Resorts Full time

    OverviewWe are looking for a dynamic and highly motivated Reservations Agent - All Rounder to join our team. The ideal candidate will be proactive, adaptable, and have the ability to learn quickly, making them a valuable asset to the team in ensuring smooth and efficient operations.Key ResponsibilitiesFIT Bookings: Support FIT reservations by processing...

  • Reservations Agent

    5 days ago

    Gold Coast, Queensland, Australia The Langham Gold Coast Full time $60,000 - $90,000 per year

    About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends...

  • Food & Beverage Reservations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. We are seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its...

  • Food & Beverage Reservations Agent

    3 weeks ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge. We're seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and...

  • Food & Beverage Reservations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects sun, sand and surf enveloped around dynamic dining, entertainment, a cutting-edge spa with a world-class edge. We're seeking creatives, innovators and disruptors who challenge the status quo and ready to be agents of change as we usher in one of the most exciting, progressive and...

  • Food & Beverage Reservations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Hyde Johannesburg Rosebank Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. We are seeking creatives, innovators and disruptors who challenge the status quo and are ready to be agents of change as we usher in one of the most exciting, progressive and forward-thinking brands set to make Burleigh its...

  • Food & Beverage Reservations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    Overview Mondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. Mondrian is at the heart of exciting cultural scenes, providing a playful framework for guests and locals to immerse themselves in the culture of each city it inhabits. Join our cultural precinct of imaginative spaces...

  • Food & Beverage Reservations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    OverviewMondrian Gold Coast is an immersive precinct that reflects the culture of one of Australia's most iconic coastal destinations. Mondrian is at the heart of exciting cultural scenes, providing a playful framework for guests and locals to immerse themselves in the culture of each city it inhabits. Join our cultural precinct of imaginative spaces that...

  • Food & Beverage Reservations Agent

    4 weeks ago

    Gold Coast, Queensland, Australia Mondrian Seoul Itaewon Full time

    Join to apply for the Food & Beverage Reservations Agent role at Mondrian Seoul Itaewon3 weeks ago Be among the first 25 applicantsJoin to apply for the Food & Beverage Reservations Agent role at Mondrian Seoul ItaewonCompany DescriptionMondrian is a way of travel. With its groundbreaking design and progressive programming, it is a "must" destination for...

  • Guest Service Agent

    1 week ago

    Gold Coast, Queensland, Australia Dorsett Gold Coast Hotel Full time $45,000 - $65,000 per year

    Join our dynamic team as a Guest Service Agent This casual role offers flexible hours and the opportunity to deliver exceptional guest experiences in a fast-paced environment. Perfect for those seeking flexibility while gaining valuable hospitality experience.Dorsett Gold Coast is a stylish and contemporary hotel located in the vibrant heart of the Gold...