Contract Coordinator

1 week ago

Mulgrave, Victoria, Australia Private Advertiser Full time $60,000 - $90,000 per year

Who Are We:

We are a growing National Insurance Builder who is safe-guarding communities and unlocking potential. As a Contract Coordinator youwill provide integral support to customers and partners as their homes and businesses are repaired after an event or disaster. This role ensures the timely and accurate completion of contract processing, documentation and customer contact.

Role Overview:

The Contract Coordinator will manage the transition from claim approval to repair completion for insurance building works, ensuring accurate contracting, scheduling, and delivery with speed, quality, and compliance. The goal is to transform insurer approvals into efficient repairs and provide an outstanding customer experience.

Key Responsibilities:

  • Claim Handover: Receive the claim post-approval and validate the authority, scope, quote, and conditions against insurer requirements.
  • Contract Issuance: Issue contracts and contact customers quickly.
  • Contract Execution: Coordinate the execution of contracts, ensuring correct party details and authorizations, either through digital signatures or in-person.
  • Collaboration: Work with the construction manager to align projects with construction staff and facilitate customer conversion.
  • Portal Updates: Update the insurer's portal with estimated start dates.
  • Pre-Start Checks: Complete pre-start checks, including permits, approvals, insurances, inductions, and HBCF requirements.
  • Communication: Maintain proactive communication with customers and insurer partners regarding milestones, variations, delays, and resolution plans.
  • Cycle Time Monitoring: Monitor cycle times from approval to contract signing and from contract signing to site start, and escalate blockers early.
  • Other Duties: Perform other reasonable duties as required.

Skills and Experience:

  • Experience in insurance building, construction contract administration, or repairs coordination preferred but not essential.
  • Ability to understand critical path dependencies and communicate them effectively to customers.
  • Proven experience in sales or customer service roles, with a strong understanding of sales processes and techniques.
  • Strong customer empathy, clear written and verbal communication, confident negotiation, and stakeholder management skills.
  • High-level organisation and time management skills for managing a high-volume portfolio.
  • Attention to detail with 'first-time-right' documentation.
  • Proficiency in Microsoft 365 and job management systems with disciplined data accuracy and record keeping.

What We Offer:

  • An all-inclusive team culture where our people feel valued, respected, and empowered.
  • Comprehensive onboarding and training.
  • Fun team camaraderie and events.
  • Opportunities for growth and development.
  • A range of other benefits and perks

*Please note that all successful candidates will be subject to a police background check. Passing this background check will be a mandatory requirement for employment

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