IT End User Services Analyst

7 days ago

Adelaide, South Australia Ahrens Full time $60,000 - $100,000 per year

About the Role

The IT End User Services Analyst is responsible for providing Level 2 or 3 support across the Ahrens Group, particularly in assisting staff with office productivity and business applications, mobile devices, PCs, and other related issues. As part of a highly effective IT team, the role will also provide support to more senior team members as required, acting as a point of escalation, mentoring analysts, and ensuring high-quality service delivery.

Skills and Experience

The ideal candidate must have proven experience in an end user analyst role within a fast paced and busy IT support environment. Ahrens is seeking a dynamic team player with strong written and verbal communication skills, effective stakeholder engagement and vendor coordination experience, who can work well under pressure and be able to mentor, coach and guide junior analysts. This role requires strong technical troubleshooting and excellent customer services skills, as well as experience with ITSM frameworks and IT service management platforms such as ServiceNow or Zoho.

Benefits

  • Employee Assistance Program, supporting you and your family's health & wellbeing
  • Discounts to some of Australia's leading corporate partners in private health insurance, gyms, travel, clothing, vehicles and more
  • Generous paid parental leave entitlements to support you and your family
  • Annual Employee Donation Scheme to support a charity/cause of your choice
  • Family, social and team building events including Friday afternoon team bonding
  • Opportunities for career progression

About the Company

Ahrens is a fifth-generation, Australian family-owned company, with over 120 years' experience in delivering a wide range of high-quality and cost-effective products and projects across Australia, with footprints overseas.

Our growth has culminated in the business we are today: a full Construction, Engineering, Mining & Industrial Services, Sheds & Silos and Water Storage company which provides complete turnkey project solutions, supported by our 26 divisions.

As we continue to evolve, so does our need to heavily invest in our people and facilities for continued success.

With 1,600 employees Australia-wide, we foster a positive and supportive team culture which embraces diversity and innovation, while aligning with our core values of commitment, integrity and safety. In return, we reward those who passionately work with us towards our vision.

How to Apply

To apply click the "Apply Now" to submit your updated resume and cover letter, further enquiries can be directed to Annie Nguyen, Talent Acquisition Specialist on or via email to

Ahrens is an Equal Opportunity employer who recognise the value in a diverse workforce. We are dedicated to promote an inclusive workplace and encourage applications from all genders and people of Indigenous backgrounds
.

  • Senior Business Analyst

    3 days ago

    Adelaide, South Australia Chamonix IT Full time $120,000 - $140,000 per year

    About ChamonixWelcome to Chamonix IT Solutions, where innovation meets passion. We're an end-to-end technical services provider committed to helping businesses excel in the digital era. Established in 2010 and recently acquired by Synechron, a global consulting firm delivering industry-leading digital solutions, we're poised for significant growth Our local,...

  • Business Transformation Analyst

    3 days ago

    Adelaide, South Australia SKYCITY Adelaide Full time $80,000 - $120,000 per year

    SkyCity Adelaide is currently on the lookout for experienced Business Transformation Analysts to support SkyCity's multi-year business wide transformation program on 18-month contract.About the opportunityReporting into the Program Director, this 18-month contract will see you provide your business analysis expertise to support the program and operational...

  • Business Transformation Analyst

    3 days ago

    Adelaide, South Australia SkyCity Adelaide Full time $90,000 - $120,000 per year

    SkyCity Adelaide is currently on the lookout for experienced Business Transformation Analysts to support SkyCity's multi-year business wide transformation program on 18-month contract.About The OpportunityReporting into the Program Director, this 18-month contract will see you provide your business analysis expertise to support the program and operational...

  • Senior Business Analyst

    3 days ago

    Adelaide, South Australia Harrison McMillan Pty Ltd Full time $120,000 - $150,000 per year

    The Senior Business Analyst is responsible for liaising with stakeholders and technical teams to create plans and solutions to develop and support digital adoption.Role OverviewThe Senior Business Analyst will serve as the primary liaison between business stakeholders and technical team and will ensure business needs are translated into actionable plans and...

  • Test Analyst

    2 weeks ago

    Adelaide, South Australia Chamonix IT Consulting Full time $60,000 - $120,000 per year

    About Chamonix:Welcome to Chamonix IT Solutions, where innovation meets passion. We're an end-to-end technical services provider committed to helping businesses excel in the digital era. Established in 2010 and recently acquired by Synechron, a global consulting firm delivering industry-leading digital solutions, we're poised for significant growth Our...

  • Test Analyst

    5 days ago

    Adelaide, South Australia Suncorp Full time $80,000 - $120,000 per year

    Hybrid working with flexible leave and wellbeing support12-Month Contract | Hands-on testing across web and database systemsCareer development in a collaborative delivery teamAs a Test Analyst in the Consumer Prevention and Protection Portfolio, you'll coordinate and execute testing across the Terri Scheer websites and database systems. You'll ensure...

  • Solutions Architect

    7 days ago

    Adelaide, South Australia Chamonix IT Full time $120,000 - $180,000 per year

    About ChamonixWelcome to Chamonix IT Solutions, where innovation meets passion. We're an end-to-end technical services provider committed to helping businesses excel in the digital era. Established in 2010 and acquired by Synechron in 2024, a global consulting firm delivering industry-leading digital solutions, we're poised for significant growth Our local,...

  • Credit Analyst

    5 days ago

    Adelaide, South Australia Capital One Financial Services Full time $90,000 - $120,000 per year

    Company DescriptionCapital One Financial Services specializes in arranging a multitude of finance facilities for various purposes. Navigating through Banks and Finance companies can be impersonal, time-consuming, and frustrating. Capital One offers a service that is simple, personal, and prompt, ensuring a better experience for clients.Role DescriptionThis...

  • Technical Business Analyst

    1 week ago

    Adelaide, South Australia EPAM Systems Full time $90,000 - $120,000 per year

    We are seeking aTechnical Business Analystto take ownership of key API and identity management initiatives. This hybrid role blends delivery management, stakeholder engagement and technical oversight — ideal for someone who enjoys working across both business and technology.You'll work closely with a small, distributed development team and external...

  • Credit Analyst

    1 day ago

    Adelaide, South Australia Savvy Full time $90,000 - $120,000 per year

    About SavvySavvy is an online asset finance lender based in Adelaide specialising in an car loans. We've been running for over a decade now, over which time we've established a firm reputation as one of the leading Australian companies in the industry thanks to our attractive online platform, comprehensive end-to-end service and the thousands of happy...