Service and Warranty Coordinator

1 week ago

Docklands, Victoria, Australia Glenvill Pty Ltd Full time $60,000 - $80,000 per year

About Glenvill Homes

Our simple promise is to create bold and beautiful homes that stand the test of time. Rooted in the core belief of intergenerational design and construction, our designs not only embody enduring charm but also add lasting value to dream homes.

Our architecturally distinctive approach transforms dreams into reality, infusing every project with a bold and beautiful design. Instead of settling for the conventional, we've reshaped the norm by keeping critical functions in-house, seamlessly managed by our veteran team. Our A-team of collaborators brings shared know-how, creating a streamlined, flexible, and creative process. Seamlessly integrated, we blend design and construction for a client journey that's both smooth and extraordinary, resulting in homes that are stunning and structurally sound.

Glenvill Homes, has been at the forefront of Australian residential design for over six decades and we are proud to be Australia's most awarded builder.

About the Role

As the Service and Warranty Coordinator, your primary focus is to provide 5 star customer service to our clients and provide comprehensive administration support to the Service and Warranty Manager and Warranty Construction Team.

Reporting to the Service and Warranty Manager - your responsibilities will include:

  • Liaise with clients and the maintenance team to schedule inspections

  • Respond to client and developer queries

  • Maintain an accurate register of the service/warranty jobs

  • Produce and distribute accurate and relevant reports

  • Develop excellent working relationships and communication lines with suppliers in regard to warranty items

  • Allocate jobs to supervisors

Skills and experience

At Glenvill we believe quality is an attitude not an outcome.

Must have - minimum 12 months experience in residential construction administration - Service and Warranty or similar (highly desirable)

We anticipate that you will already possess a high level of acumen across the Microsoft suite - including Word, Powerpoint and Excel.

Exposure or experience with ClickHome - even better (but not essential)

You will deliver with a mature approach, calm and efficiency. Working in a small team, you will have a sense of humour. You will be able to prioritise with ease and deliver time critical outcomes amid numerous distractions and demands. In addition;

  • Fantastic attitude and interpersonal skills

  • Time management excellence

  • Strong organisational skills and attention to detail

  • Ability to manage multiple tasks and work under pressure

  • Ability to work collaboratively with other departments and vendors

  • Strong analytical and problem-solving skills

  • Excellent written and verbal communication skills

What we offer:

  • Competitive salary package.

  • Opportunity to work with an industry leader known for design excellence.

  • A supportive, team-oriented work environment.

  • Professional development and career growth opportunities.

In addition, we're excited to relocate to our brand new Bourke Street - Docklands location, featuring state of the art facilities and modern working environment. Conveniently located close to public transport and offering a range of other amenities, to take your career to the next level whilst enjoying a fantastic work-life balance.

To Apply
If this sounds like you, then please get in touch by clicking 'apply now' to send a copy of your application to Andrew.

Please note, only candidates with local experience and full working rights can be considered for this position.

Confidentiality assured.

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