Customer Centre Representative

2 days ago

Melbourne, Victoria, Australia Zone IT Solutions Full time $104,000 - $130,878 per year

Join our team at Zone IT Solutions as a Customer Centre Representative In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer service while helping our customers navigate our services. We are seeking enthusiastic individuals ready to tackle challenges and deliver solutions in a fast-paced environment.

Requirements

Your responsibilities will include:

  • Handling customer inquiries and account management for service activation.
  • Scheduling appointments and informing customers about service processes.
  • Utilizing various systems to retrieve information and provide accurate solutions.
  • Employing effective questioning techniques to understand and resolve customer issues.
  • Prioritizing tasks to meet performance targets and deadlines.

Requirements:

  • Experience in a customer service or call center environment.
  • A strong commitment to enhancing customer satisfaction and experience.
  • Excellent problem-solving skills with the ability to provide timely resolutions.
  • Ability to remain calm under pressure and manage difficult customer situations.
  • Strong communication skills for interactions with customers and team members.
  • Basic analytical skills and familiarity with telecommunication systems.
  • Exceptional listening skills and the capacity to understand customer concerns effectively.

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