Customer Centre Representative
2 days ago
Join our team at Zone IT Solutions as a Customer Centre Representative In this dynamic role, you will serve as a vital link between our clients and the company, providing top-notch customer service while helping our customers navigate our services. We are seeking enthusiastic individuals ready to tackle challenges and deliver solutions in a fast-paced environment.
Requirements
Your responsibilities will include:
- Handling customer inquiries and account management for service activation.
- Scheduling appointments and informing customers about service processes.
- Utilizing various systems to retrieve information and provide accurate solutions.
- Employing effective questioning techniques to understand and resolve customer issues.
- Prioritizing tasks to meet performance targets and deadlines.
Requirements:
- Experience in a customer service or call center environment.
- A strong commitment to enhancing customer satisfaction and experience.
- Excellent problem-solving skills with the ability to provide timely resolutions.
- Ability to remain calm under pressure and manage difficult customer situations.
- Strong communication skills for interactions with customers and team members.
- Basic analytical skills and familiarity with telecommunication systems.
- Exceptional listening skills and the capacity to understand customer concerns effectively.
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