Senior Customer Representative – Fraud

1 day ago

Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $90,000 - $120,000 per year

Senior Customer Representative – Fraud

Job number: 804236

Primary position location: VIC- Melbourne CBD

Category: Call Centre/Contact Centre

Work type: Fixed term Full time

Closing at: Nov :55 AEDT

Favourite

  • Frontline Inbound call centre role supporting NAB customer affected by Fraud
  • Full-time 12 Month Fixed Term Contract
  • Rotating shifts (Monday to Friday 10am-10pm), (Sunday to Thursday 10am-10pm) or (Tuesday to Saturday 10am-10pm), depending on business demands
  • This role requires you to work Full time in office for the first 12 weeks of training, then enjoy flexible hybrid working at 700 Bourke Street, Docklands

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of Senior Customer Advisor - Fraud you will be part of the Fraud Assist team answering critical calls from our customers that may have been impacted by fraud.

This call centre position will see you take back to back calls from customers and other NAB staff to address fraud related concerns alongside proving education on prevention.

Each day, you'll go above and beyond to:

  • Provide excellent customer service to our customers and take up to 40 inbound calls from customers who have been impacted by fraud and require support.
  • Treat each customer's circumstance as unique. You will be dealing with vulnerable customers who will require empathy and understanding and for you to solve their complex circumstances and initiate next steps for a resolution.
  • Make sure our customers feel safe and informed by giving them the right information about our process and products.

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • Proven customer service experience with the ability to manage complex inquires and deescalate challenging situations
  • You will be an empathetic and resilient communicator as well be able to support vulnerable customers with care and professionalism
  • Demonstrated ability to thrive in high volume environments and can confidently handle back to back calls (40 +per day) while maintaining the quality of service.
  • Availability to work full-time in-office for the first 12 weeks of training.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

  • Senior Customer Representative – Fraud

    1 day ago

    Melbourne, Victoria, Australia NAB Full time $60,000 - $90,000 per year

    Frontline Inbound call centre role supporting NAB customer affected by FraudFull-time 12 Month Fixed Term ContractRotating shifts (Monday to Friday 10am-10pm), (Sunday to Thursday 10am-10pm) or (Tuesday to Saturday 10am-10pm), depending on business demandsThis role requires you to work Full time in office for the first 12 weeks of training, then enjoy...

  • Director, Fraud Risk

    3 days ago

    Melbourne, Victoria, Australia Airwallex Full time $180,000 - $250,000 per year

    About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business...

  • Fraud Assist Analyst

    1 day ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $60,000 - $80,000 per year

    Fraud Assist Analyst - Part TimeJob number: 803572Primary position location: VIC- Melbourne CBDCategory: Call Centre/Contact CentreWork type: Permanent Part timeClosing at: Oct :00 AEDTFavouritePart time role available, Monday to Friday hours, 25 hours a weekBe part of an inclusive team making a real impact for our customersEnjoy a hybrid role, support and a...

  • Senior Investigator

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Department of Education Full time $104,000 - $160,000 per year

    About the DepartmentThe Department of Education (DE) leads the delivery of education and development services to children and students both directly through government schools and indirectly through the regulation and funding of early childhood services and non-government schools.About the DivisionThe Conduct and Integrity Division provides expert advice and...

  • Senior Consultant, Everyday Payments

    1 week ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $120,000 - $180,000 per year

    Senior Consultant, Everyday PaymentsJob number: 803543Primary position location: VIC- Melbourne CBDCategory: Banking & Financial ServicesCategory: Digital & InnovationCategory: Information, Communication & TechnologyShow MoreWork type: Permanent Full timeClosing at: Oct :55 AESTFavouriteSupport the Head of Everyday Banking Product Development & Payments and...

  • Manager, Fraud Management and Investigations

    5 days ago

    Melbourne, Victoria, Australia nbn™ Full time $120,000 - $180,000 per year

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Manager, Fraud...

  • Manager, Fraud Management and Investigations

    3 days ago

    Melbourne, Victoria, Australia nbn® Australia Full time $120,000 - $180,000 per year

    Job ExpectationsBuild your career and Australia's future.Not many people can say they are working on building Australia's future. With us you'll be doing just that, leaving a legacy for all Australians. Plus, there's equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at nbn, as the Manager, Fraud...

  • Head of Customer Profiles

    2 weeks ago

    Melbourne City Centre, Victoria, Australia NAB - National Australia Bank Full time $104,000 - $130,878 per year

    Head of Customer ProfilesJob number: 802708Primary position location: VIC- Melbourne CBDCategory: Data & AnalyticsCategory: Digital & InnovationCategory: Product ManagementShow MoreWork type: Permanent Full timeClosing at: Sep :00 AESTFavouriteShowcase your senior leadership experience across Product and/or Digital Channel Ownership in BankingMore than a...

  • Fraud Assist Analyst

    1 week ago

    Melbourne, Victoria, Australia NAB Full time $60,000 - $90,000 per year

    Be part of an inclusive team making a real impact for our customers12 Month Fixed Term Contract starting October 2025Enjoy hybrid working, support and a convenient location at 700 Bourke Street, DocklandsOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates...

  • Payments & Fraud Specialist

    1 day ago

    Melbourne, Victoria, Australia Sportsbet Full time $90,000 - $120,000 per year

    5 weeks annual leave + other amazing benefitsGenuine Career Development opportunitiesMelbourne based role (WFH Monday and Fridays)About UsAt Sportsbet, we're all about bringing excitement to life for our 2.4 million customers. As part of the global Flutter Group, we're a tight-knit team of 1,300 in Melbourne, Sydney, and Darwin, passionate about challenging...