Application Support Engineer

Take hold of a monster opportunity as an Application Support Engineer in our Technology Operations - Member and Employer team. If you're a good fit for this role and live in Brisbane, Sydney or Melbourne, we'd love you to apply.

Why join us?

• You'll get 14% super as standard, to help your future come alive.
• Unleash your potential and build a career to be proud of through excellent training and development opportunities.
• Balance your work between in-person days at our purpose-built hubs and working from home.
• In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About the role

Australian Retirement Trust is seeking a skilled Application Support Engineer to join our Technology team. In this role, you'll be responsible for supporting, maintaining, and enhancing ART's IT applications to ensure optimal performance and user experience. You'll work across incident management, change implementation, and stakeholder engagement to deliver reliable and efficient application services.

Key Responsibilities:

• Support our web applications with end-to-end architecture and be familiar with technologies such as .NET, React, JavaScript, SQL, and related frameworks.
• Perform cloud DevOps tasks, including certificate deployments and updating CI/CD pipelines.
• Familiar with monitoring tools like Splunk, Dynatrace, New Relic, DataDog to proactively identify and resolve issues.
• Run SQL and PowerShell queries to investigate and resolve data-related issues.
• Apply ITIL processes, including collating incidents into problem records and raising Change Requests as required.
• Provide application maintenance and support services, including documentation and process adherence.
• Instruct clients and team members on the use of business systems.
• Analyse service availability and contribute to availability management processes.
• Implement and test disaster recovery procedures and document outcomes.
• Manage and resolve incidents, including root cause analysis and escalation as needed.
• Configure software products and test platform-specific versions in various environments.
• Coordinate and execute release management activities including builds, testing, and deployment.
• Additional Technical Responsibilities:
• Participate in an on-call roster to provide after-hours support as needed.

This role is a permanent opportunity and will ideally be Brisbane based, but we will consider Melbourne or Sydney.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• Bachelor's degree in Computer Science, Software Engineering, or equivalent.
• Demonstrated experience supporting complex IT systems.
• Strong experience with front and back-office transaction processing.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication with technical and non-technical stakeholders.
• Experience liaising with vendors for system support and development.
• Knowledge of the full Software Development Lifecycle (SDLC) and Agile methodologies (desirable).
• ITIL Foundation certification (desirable).

About us

Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 11:30pm 27 October 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.