Technical Support Engineer

3 days ago

Brisbane, Queensland, Australia Umbrella Club Full time $60,000 - $120,000 per year

Job Title: Technical Support Engineer

About the Company:

Our client is a global technology partner for corporate legal and compliance teams, providing innovative solutions that streamline processes and improve outcomes.

Position Overview:

We are seeking a Technical Support Engineer to provide dedicated support to select clients. You'll work closely with a global team of skilled engineers and developers to quickly resolve software issues and address customer requests. This role involves troubleshooting complex problems, collaborating across teams, and ensuring client satisfaction through timely and effective support.

Key Responsibilities:

  • Provide expert product support to customers, consultants, and partners on products.
  • Manage support tickets, prioritise issues, and keep customers updated on resolution progress when immediate fixes aren't possible.
  • Perform root cause analysis, review application and database logs, and offer workarounds or solutions to resolve customer issues.
  • Reproduce and diagnose customer problems, escalating issues when necessary to ensure resolution.
  • Act as an escalation point for complex issues that Tier I and II support teams cannot resolve.
  • Create and update documentation, including technical environments, processes, procedures, and project plans.
  • Regularly contribute to the knowledge base, expanding self-service options for customers and internal teams.
  • Collaborate in the planning and deployment of new product features, ensuring smooth rollouts and preparedness for support.
  • Monitor production systems for hosted clients, resolving high-impact issues quickly and efficiently.
  • Create JIRA tickets for product defects, working with development and engineering teams on resolutions.
  • Troubleshoot performance issues related to application servers, databases, API, and SSO integrations.
  • Assist with peripheral products, custom code, and reporting tool troubleshooting.
  • Maintain thorough documentation of client configurations and customisations.
  • Participate in an on-call rotation for critical support.

Qualifications:

  • Proven experience in technical support or a similar role, especially with enterprise-level software.
  • Strong problem-solving skills and ability to perform detailed root cause analysis.
  • Knowledge of application servers, databases, APIs, and SSO integrations.
  • Familiarity with tools like JIRA for bug tracking and issue management.
  • Excellent communication skills and customer service mindset.

Please reach out for a confidential discussion to Dylan on

  • Technical Support Engineer

    4 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewTechnical Support Engineer (Messaging Protection-MDO) at Microsoft. Join to apply for the Technical Support Engineer (Messaging Protection-MDO) role at Microsoft. This role is part of the Customer Experience and Success (CE&S) organization, which aims to empower customers to accelerate business value through differentiated customer experiences...

  • Technical Support Engineer

    4 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Technical Support Engineer (SCIM Compliance) – OverviewJoin to apply for the Technical Support Engineer (SCIM Compliance) role at Microsoft.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer...

  • Technical Support Engineer

    4 weeks ago

    Brisbane, Queensland, Australia AlphaESS Australia Full time

    Direct message the job poster from AlphaESS AustraliaNote* This position is open across our offices in Sydney, Melbourne, Queensland, Perth, and South Australia, and applications from all these locations are welcomeOverviewAbout Company: Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions...

  • Technical Support Engineer

    4 weeks ago

    Brisbane, Queensland, Australia AlphaESS Australia Full time

    Direct message the job poster from AlphaESS AustraliaNote* This position is open across our offices in Sydney, Melbourne, Queensland, Perth, and South Australia, and applications from all these locations are welcomeOverviewAbout Company: Alpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions...

  • Technical Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia AlphaESS Australia Full time $90,000 - $120,000 per year

    About CompanyAlpha ESS Australia is a subsidiary of Alpha Energy Storage Solution Co., Ltd. We are a leading energy storage solutions company in the Australian market committed to transforming Australia into a renewable energy superpower. Our team in Australia provides innovative and reliable energy storage solutions that help customers reduce energy costs...

  • Technical Support Engineer- Intune

    4 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    OverviewJoin to apply for the Technical Support Engineer- Intune role at Microsoft.With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services,...

  • Sr Technical Support Engineering Management

    4 weeks ago

    Brisbane, Queensland, Australia Microsoft Full time

    Sr Technical Support Engineering Management (SCIM)Microsoft's Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services. CE&S drives cross-company alignment and execution to exceed customer expectations in every interaction,...

  • Technical Sales Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Specified Select Group Full time $80,000 - $120,000 per year

    BusinessOur client is one of Australia's market leading suppliers of structural construction materials. Their products can be seen throughout the country in major projects and multi million dollar developments for the civil, industrial and commercial space.They offer their clients the full end to end solution and work efficiently to deliver complex...

  • Technical Sales Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Blackbook Executive Full time $140,000 - $160,000 per year

    Technical Sales Engineer - Piping$140-160K + Super The CompanyOur client is a market leader worldwide specialising in piping solutions. They have been in business over 100 years and have recently broken into the Australian market as they navigate unprecedented growth. Responsibilities Engaging with clients & customers to gain a thorough understanding of...

  • Internal Technical Sales Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Burkert Australia Full time $90,000 - $120,000 per year

    About UsAt Bürkert, we create fluid control solutions that help build a regenerative economy. With 75+ years of global expertise and over 40 years in Australia, we design and deliver automation technology for industries like food & beverage, pharma, gas handling, water, and microfluidics.We're curious, innovative, and passionate about supporting...