Digital Client Partner

2 weeks ago

Melbourne, Victoria, Australia Rotor Studios Full time $80,000 - $120,000 per year

We're a fast-moving team working at the intersection of technology, creativity, and client success. Our clients' trust us to deliver digital solutions that not only work, but help them grow. We're now looking for a Digital Client Partner who can bring technical knowledge, a strong digital mindset, and the ability to build great client relationships.

What are we looking for in a Digital Client Partner?

As our Digital Client Partner, you'll be the bridge between our clients and our digital platform solutions. You'll help clients understand digital concepts, support our digital platform solutions and ensure projects are delivered smoothly. This isn't a traditional account management role, but you'll play a key part in keeping clients engaged, expectations managed, and outcomes delivered.

You'll be working on a variety of tasks, including:

  • Act as the primary point of contact for client inquiries related to our digital solutions, ensuring timely and effective resolution of issues and questions.
  • Provide clear and actionable recommendations that support client needs and demonstrate the value of our Digital Solutions.
  • Maintain a solid understanding of our current digital solutions and the plans for future enhancements.
  • Assist the Head of Digital in identifying potential new business opportunities and engaging existing clients who have not yet opted in to our digital offerings.
  • Build strong, long-term client relationships that drive retention and growth.

You will have:

  • Working knowledge of digital emerging product visualisation.
  • 3–5 years' experience in a client-facing digital role such as account management, client success, or digital solutions.
  • Ability to explain digital concepts clearly to non-technical stakeholders.
  • Commercial awareness — able to spot and leverage opportunities for growth.
  • Experience in liaising with clients and stakeholder preferably within the automotive industry.
  • Ability to deliver results across multiple work streams in busy, production-oriented environments.
  • Enthusiastic team player with a collaborative approach.
  • Confident communicator with strong client-facing skills.

What's in it for you?

  • This unique role will enable you to join a world-class digital production company with a vibrant culture involving front and centre with a global automotive client.
  • Flexible working hours and an ability to WFH part of the week, team lunches/dinners, education and training, so you're constantly learning and company-wide events
  • Rotor Studios is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.
  • Paid parental leave

A note to recruitment agencies - we have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes, and we are not responsible for any fees related to unsolicited resumes. Thanks

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