Senior Relationship Manager

2 weeks ago

Sydney, New South Wales, Australia PropertyMe Full time $120,000 - $180,000 per year

Join the National Leader in Cloud-Based Property Management

Our Story:

PropertyMe is Australia's #1 property management platform with over 60% market share. PropertyMe is used by more than 35,000 real estate professionals to manage over 1. 8 million properties.

Join a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products.

Your work will make an impact on the day-to-day lives of millions of Australian real estate professionals, tenants and owners.

Your Mission:

As the Senior Relationship Manager you will be responsible for building and maintaining strong relationships with key clients, partners and corporate groups ensuring high levels of satisfaction, and driving business growth. Your role involves developing strategic partnerships, understanding customer needs, and providing tailored solutions to enhance success. You will also work cross-functionally with internal teams to ensure seamless service delivery and long-term customer retention.  

Responsibilities

  • Develop and maintain strong relationships with high-value clients.

  • Serve as the primary point of contact, ensuring proactive engagement and responsiveness.

  • Conduct regular check-ins, business reviews, and strategic planning sessions with our top tier customer

  • Identify opportunities to increase platform engagement with our key accounts

  • Collaborate with sales, product, and marketing teams to deliver value-added solutions.

  • Drive customer advocacy and referrals through excellent service and relationship-building.

  • Monitor customer satisfaction and proactively address issues to prevent churn.

  • Develop and implement tailored success plans to help clients achieve their goals.

  • Work closely with customer support and product teams to ensure smooth service delivery.

  • Stay informed about industry trends, competitor activities, and market dynamics.

  • Provide insights and feedback to internal teams to influence product and service improvements.

  • Participate in Partner engagement activities and initiatives

  • Build and maintain relationships with franchise and corporate groups

  • Assist with coordinating engagement and training initiatives

  • Leverage industry relationships to drive utilisation and retention

  • Improved engagement (regular meetings, touchpoints)

  • Increase utilisation and revenue per portfolio

  • Structured feedback to drive business improvement

What you bring

  • 3+ years of experience in relationship management, account management, and/or sales, preferably in SaaS, real estate, or financial services.

  • Previous experience using PropertyMe is desirable

  • Proven track record of managing and growing strategic customer relationships.

  • Strong communication, negotiation, and problem-solving skills.

  • Ability to analyse customer data and provide actionable insights.

  • Experience with CRM tools (e.g., Salesforce, Zendesk)

  • Proof of fostering customer engagement strategies and managing partner programs

The Benefits and Perks

  • A nurturing and empowering team to help you reach your full potential

  • Strong opportunities for career development in a growing company

  • High autonomy and recognition in your role

  • Vibrant culture

  • Regular milestone parties

  • Job security working for one of Australia's leading PropTech companies

It's uncertain times at the moment, but there's nothing uncertain about the opportunity here at PropertyMe, we're building something special and we want to chat with you about joining us, no matter your background. Apply now or check out our People & Culture team on LinkedIn, we're always open for a chat

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