Relationship Manager

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Sydney preferred | Melbourne considered | Permanent role

Our Fund Services team is seeking an experienced
Relationship Manager
to join our high-performing and collaborative team. This is an exciting opportunity to manage a portfolio of premium Tier 1 and Tier 2 clients, delivering exceptional service while driving client retention and growth.

About the Role
As a Relationship Manager, you will be responsible fo
r end-to-end client relationship management
across our diverse client base. You will build deep, strategic relationships, ensure premium service delivery, and identify opportunities to add value through cross-selling and strategic initiatives.

Key responsibilities include:

• Managing client relationships, expectations, and escalations
• Leading fee discussions, service level agreements, and account planning
• Ensuring delivery of services in line with SLAs
• Driving strategic client initiatives and identifying cross-sell opportunities across MUFG Pension & Market Services
• Partnering with internal teams to deliver seamless client outcomes

This role does not have direct reports, but you will manage a portfolio of key clients. Previous leadership experience will be highly regarded given the need to influence, collaborate, and manage senior stakeholders.

About You
We are looking for a confident and strategic relationship manager with a strong client service ethos and a commercial mindset. To be successful, you will have:

• Proven Relationship Management experience in funds administration, registry, or custody
• Strong relationship management skills within financial services
• Experience managing a wide range of stakeholders, including CEOs, CFOs, and senior executives
• Excellent negotiation and problem-solving skills, with the ability to manage complex issues, conduct hard negotiations, and handle difficult conversations with professionalism
• Exceptional communication and interpersonal skills, with a collaborative and "can-do" approach
• A strategic mindset with the ability to anticipate client needs and identify opportunities for growth

What's it like to work here?
We're proud to have created a culture and work environment that is supportive, values diversity, inclusion, flexibility, and blended working. We pride ourselves on being open and transparent and we genuinely value the health and wellbeing of our people.

Joining MUFG Pension & Market Service Group means you'll join an employer who fosters pathways for continuous learning and skill development, providing you with the tools you need to focus on career growth and personal development. We provide a range of benefits including:
- Salary sacrificing via Superannuation
- Paid parental leave scheme
- Employee discounts: health insurance
- Hybrid working model
- Volunteer and Well-being Leave

If you are a client-focused professional with industry expertise and a passion for delivering outstanding service, we'd love to hear from you.