Emergency Department Receptionist

Job Description

Agency Department of Health Work unit Royal Darwin and Palmerston Hospital -

Emergency Medicine

Job title Emergency Department Receptionist Designation Administrative Officer 3

Job type Casual ($43.54 per hour) Duration Fixed for 6 months

Salary $66,773 - $71,746 Location Darwin, Palmerston

Position number RTF Closing 14/09/2025

Contact Officer Jacqui Willoughby on or

About the agency

Apply online

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or

job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go

to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go

to the OCPE website.

Primary objective

Provide efficient reception and admission service that is responsive to the needs of patients, families, and clinical teams across the

Emergency Departments of Royal Darwin Hospital and Palmerston Regional Hospital.

Key duties and responsibilities.

1. Provide a point of contact for patients and visitors to the Emergency Department.

2. Provide an effective and efficient administrative support service to the Emergency Department such as restocking medical

forms, stationary, photocopying, faxing, scan and emailing records within the hospital as directed by medical and nursing staff.

3. Maintain accurate maintenance of Top End Health Service medical records system in a timely manner and maintain

confidentiality of patient information.

4. Assist in maximising Hospital revenue by satisfying the requirements of Cross Border charging and identifying compensable

and ineligible patients.

5. Interview patients and update demography information in accordance with interview procedures.

6. Follow defined service quality standards, work health and safety policies and procedures relating to the work being undertaken

to ensure high quality, safe services and workplaces.

Selection criteria

Essential

1. Skill in the use of equipment, computers, and medical software packages with accurate data entry for patient safety and

reporting purposes.

2. Demonstrated ability to interact and effectively communicate with patients, their families, and people from diverse cultures.

This may include patients with English as a second language and patients from remote Aboriginal communities.

3. Demonstrated experience working in a high-pressure role in a fast-paced environment.

4. Demonstrated high degree of honesty and integrity with a proven ability to exercise confidentiality, initiative, and discretion

to provide a client focused service of excellence

5. High level of interpersonal, communication skills to effectively Liaise with colleagues, a diverse range of internal, external,

government and non-government agencies to provide information to those co-ordinating care for patients.

6. Ability to work a 24/7 roster across two campuses.

7. Demonstrated ability to work autonomously to process admissions and action directions received from Team Leader and

Clinicians in a busy service environment.

8. Ability to operate effectively in a team, contributing positively to team operations and working relationships.

Desirable

1. Experience in Medical reception duties, preferably in Emergency Department Administration.

Further information

Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice

and criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history.

For immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with

blood or body substances), check with contact person for requirements.