Client Service Manager

Morgan Stanley is a global financial services firm and a market leader in investment banking, securities, investment management and wealth management services. With offices in more than 43 countries the people of Morgan Stanley are dedicated to providing our clients the finest thinking, product and services to help them achieve even the most challenging goals.

The primary responsibility of the Client Service Manager is to work as part of a team managing all administrative aspects of The Asia Practice in a high volume, time critical environment. To be successful in this role you will need to demonstrate knowledge of the financial advice process, financial markets and product and industry trends. You will need to have a high attention to detail and should be able to prioritise your work accordingly and work well under pressure. The role will include direct contact with clients to ensure issues/queries are being addressed in a timely manner.

This role will deal specifically with Chinese clients therefore the successful candidate will need to be fluent in English & Mandarin.

KEY ACCOUNTABILITIES

• Facilitation of all administrative client queries

• Client on-boarding, including preparation of account documentation, creation of client record in MSWM systems and other platforms including BT

• Arrange and assist with maintenance of client account and records, in line with current AML/CTF, KYC Regulations,

• Ensuring all accounts adhere to the firm's legal and regulatory obligations and observe the firms compliance procedures.

• Assist to manage The Asia Practice clients high risk rolling review paperwork

• IPO and corporate action allocation management

• Preparation of client valuations, asset allocations and generating investment reports as required

• Assist in client asset transfers, including cash, both domestically and internationally

• Process and monitor stock settlements, including follow up with clients regarding outstanding funds

• Assist to manage the quarterly dividends and distribution reinvestments

• Trade execution (when accredited)

• Assist with logistics and planning for The Asia Practice's client events

• Provide ad hoc translation for marketing purposes

• Establish and maintain relationships with other internal stakeholders and departments

• Participate in department cross-training as required

• Participate in process development initiatives to increase efficiencies

• Proactively notify client/s and FA/s of any issues recommending a solution and timeframe

• Comply with the ethical standards contained within the Company Code of Conduct.

• Adhere to Company policies and procedures, regulatory and legislative requirements.

• Understand US and UK tax forms like W8BEN and CRS (preferable)

• Understand Opt In, FDS and Client Consent (ie FOFA) forms (preferable)

KEY COMPETENCIES / SKILLS

Technical/Specialist Skills/Competencies

• High attention to detail

• Strong literacy and numeracy ability

• Strong organizational

• Good knowledge of Microsoft Office Suite

• Solid background in financial advice process, markets and industry

Personal Attributes/Interpersonal skills

• Excellent communication skills both verbal and written

• Fluent in written and spoken Mandarin

• Display a high level of resilience and strong ability to prioritise tasks

• Strong decision making ability

• Goal-oriented with demonstrated drive and initiative

QUALIFICATIONS / EXPERIENCE REQUIRED

Qualifications

• 3 years' experience in a similar client service role

• Undergraduate degree in Finance, Commerce, Accounting or Business essential

• CPA or CA qualifications preferred

• Recognised industry studies preferred (including RG146, Series 7) – if not held already a requirement to study towards

• Experience in Accounting, Risk, Audit or Compliance

• Experience within wealth management, financial planning or professional services

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce.