Head of Infrastructure

We are seeking a visionary Head of Infrastructure to lead our IT infrastructure strategy across Australia, New Zealand, and internationally. This senior leadership role is responsible for ensuring stability, security, and performance across data centres, cloud, networks, and end-user computing. You'll drive innovation, deliver infrastructure uplift programs aligned to business strategy, and partner with senior leaders, vendors, and teams to enable Downer's digital transformation. This is a unique opportunity to make a significant impact by building and managing the technology foundations that power our diverse operations.

Key Responsibilities

As Head of Infrastructure, you will:

• Lead and manage a team of infrastructure specialists, engineers, and technicians to ensure the stability, security, and performance of IT systems and networks.
• Develop and implement infrastructure support strategies, processes, and procedures to meet business needs and drive continuous improvement.
• Oversee day-to-day operations including incident, problem, and change management.
• Collaborate with IT teams, vendors, and stakeholders to design and implement infrastructure upgrades and enhancements.
• Drive new service strategies and uplift existing services.
• Ensure infrastructure performance, capacity, and reliability while proactively addressing risks and issues.
• Manage vendor relationships, contracts, and SLAs to deliver high-quality outcomes.
• Provide leadership, mentorship, and foster a culture of accountability, safety, and continuous improvement.
• Stay current with emerging technologies and best practices, recommending and implementing innovative solutions.

What You Will Bring

• 15+ years' experience in IT infrastructure or senior management roles within large, complex organisations.
• Proven leadership experience managing large teams (15+ people) and outsourced vendor contracts.
• Strong expertise across infrastructure technologies, including data centres, cloud, networks, storage, and end-user computing.
• Deep understanding of ITIL frameworks and best practices.
• Strong financial acumen with experience managing budgets and delivering services within agreed levels.
• Exceptional communication and stakeholder engagement skills, with the ability to influence at all levels.
• Relevant tertiary qualifications in IT, Computer Science, or a related field. Certifications such as ITIL, CCNA, or MCSA are highly regarded.
• A strategic mindset, strong problem-solving skills, and the ability to thrive in fast-paced, complex environments.

Benefits Of Working with Downer

• Work with an ASX listed company, working with market leaders.
• Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:
• Professional development programs
  • Access to professional memberships and industry networks
• Be part of a team that cares, we foster a work environment built on support that is flexible around our employee's wellbeing needs:
• Flexible work arrangements
  • Parental leave
  • Employee Assistance Program
  • Programs promoting diversity and inclusion
• A range of Corporate Benefits, including:
• Discounted services (car hires, hotels, insurance, retail stores, gyms)

Why Downer?

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.