Graduate – Customer Support

4 days ago

Melbourne, Victoria, Australia 0a4de221-c890-41e2-ba22-c77be2ec3e4f Full time $50,000 - $70,000 per year
Graduate – Customer Support (Australia)
About AgriChain

AgriChain is an agri-tech innovator transforming how agriculture operates through technology. Our mission is to make agricultural supply chains more efficient, transparent, and sustainable connecting growers, traders, logistics providers, and processors on a single digital platform.

We're offering an exciting Graduate Opportunity in Customer Support, designed for individuals eager to kick-start their career in a dynamic SaaS environment. This program provides hands-on exposure to customer-facing operations and sets a strong foundation for progress into other business areas such as Implementation, Sales, or Marketing, based on performance and interest.

About the Role

As a Graduate – Customer Support, you'll be the first point of contact for AgriChain users helping them navigate the platform, solving their queries, and ensuring a smooth experience.

You'll learn the ins and outs of our system, collaborate with different teams, and play an important role in delivering customer satisfaction while developing key technical and communication skills.

This role is ideal for someone who enjoys solving problems, learning new tools, and working in a global, tech-driven environment.

What You'll Do

  • Handle customer queries through chat, email, or calls with efficiency and empathy.
  • Support customer onboarding to ensure seamless adoption of the platform.
  • Build trusted relationships with users by understanding their workflows and providing proactive support.
  • Collaborate with product, tech, and implementation teams to communicate customer insights and suggestions.
  • Develop and maintain help resources such as FAQs, support guides, and best practices.
  • Monitor usage and feedback to identify opportunities for improved engagement and experience.
  • Gain exposure to SaaS, agri-tech systems, and cross-functional business processes.
What We're Looking For
  • Recent graduate or — prior work experience or internships in customer support, operations, or client-facing roles is a plus.
  • Strong communication skills and a genuine interest in helping customers resolve challenges.
  • Tech-savvy with the ability to learn and adapt quickly.
  • Detail-oriented, proactive, and capable of managing multiple priorities.
  • Collaborative and curious — eager to understand different parts of the business.
  • Interest and background in agriculture,science , or supply chains.
Why Join AgriChain
  • Be part of a structured graduate program focused on learning, collaboration, and growth.
  • Work in a remote-first, flexible environment alongside global teams.
  • Learn directly from cross-functional teams in a scaling SaaS company.
  • Build a pathway to progress to Implementation, Sales, or Marketing roles
  • Make a tangible impact by helping digitise and modernise the global agri-supply chain.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their interest in the program and relevant qualifications to

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