service desk officer

6 days ago


Adelaide, South Australia Department for Child Protection SA Full time $60,000 - $80,000 per year

The Department for Child Protection (DCP) is seeking a Service Desk Officer to join the ICT and Information Management Directorate.

In this role, you will be responsible for:

  • Providing an advanced help desk function for all DCP applications, midrange systems and all approved application software.
  • Providing an advanced help desk function for all approved computer and peripheral hardware.
  • Developing and maintaining a client orientated service delivery focus.
  • Contributing to user training by conducting informal training sessions to maintain the effective operation of all DCP applications.
  • Assisting with the implementation of new DCP applications including systems testing, preparation of user documentation and training schedules.

To be successful in this role, you will:

  • Have exceptional interpersonal skills and the ability to communicate effectively both verbally and in writing to a broad range of stakeholders.
  • Be able to exercise judgement and initiative to ensure accurate management of records.
  • Have the ability to work under pressure, determine priorities, plan and organise work whilst maintaining accuracy.
  • Be able to interact with computer systems and computer mainframes efficiently and adapt to changes in technology or systems.
  • Have demonstrated knowledge in standard desktop environment applications.

If you are passionate about providing essential support whilst maintaining a high level of service, then we encourage you to apply.



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