front desk

SUMMARY

Moorooka Chiropractic Centre (now rebranding to Moorooka Allied Health) is having a job opportunity for an experienced and motivated Front Desk & Social Media Assistant with strong communication skills, and excellent problem solving capacity to join the team

The purpose of this role is to provide exceptional front desk service while supporting clinic operations and using your creative flair to manage and improve our social media channels.

The Moorooka Chiropractic Centre has been serving patients across Brisbane's southside for almost 40 years. We focus on patient-centered, evidence-based, cost-effective treatment options to help you achieve your health goals in a relaxed and friendly atmosphere.

ABOUT THE ROLE

• This is a casual role, offering approximately 15 to 17 hours a week.
  Availability: Monday (1PM - 6:15PM), Thursday (1PM - 7PM), Saturday (8AM - 1PM).
• You will report directly to the Marketing & Practice Manager and Clinic Director (where applicable).
• Start date: Thursday 6 November 2025

KEY RESPONSIBILITIES

1.Front Desk Operations (Core Reception Duties)

Manage all patient-facing reception tasks during shifts, including:

• Greeting and checking in patients
• Managing appointments, rebookings, and payments
• Answering phones, SMS, and emails promptly and professionally
• Ensuring all intake forms and records are completed and filed accurately

Maintain a tidy and welcoming reception area

Prepare daily end-of-shift handovers and bank reconciliation

Liaise effectively with chiropractors, massage therapists, and other staff to ensure smooth patient flow

Relay patient notes or requests accurately to practitioners

Ensure accurate shift closing and hand-over, including informing the next shift and practice manager if there are any issues or unfinished tasks

Report any patient concerns, IT issues, or equipment malfunctions to the manager or clinic director promptly

Participate in team meetings and provide feedback to improve clinic operations

2.Social Media Coordination

• Assist in planning and executing clinic social media plan and calendar to grow our social media channels
• Create engaging social media content and post on our social media channels (1–2 per week). Use Canva to create designs, reels, videos, etc.
• Track performance for improvements

YOU WILL RECEIVE

• With this position, we offer wages based on your experience and Health Professionals & Support Services Award.
• You will also enjoy staff discounts for services and health products.
• You will receive training and mentoring for marketing, and have the opportunities to test your ideas, learn from them and improve.
• We have quarterly team buildings, cake on your birthday and snacks, coffee, tea on site.
• We'd like to create a workplace where our team members can work, learn and thrive. Therefore, we're open to new ideas, and do our best to create opportunities for you to work on what you love.

ABOUT YOU

• You're a friendly and professional communicator who builds rapport with patients easily. You need to love customer service and be excellent at communications and problem solving.
• Importantly, you need to have great attention to details, be honest, proactive and willing to learn and have a strong sense of accountability and teamwork.
• Social media is part of your day. You love finding ways to create content that represents a business professionally but also is engaging to audiences on different channels.
• Our reception team often swap shifts, you will enjoy that flexibility with this role; however, in exchange, it's also very important that you're flexible with swapping shifts or covering more shifts when someone isn't available.
• You're agile and a self learner. You will be part of a growing business who always strives to find better ways to do our jobs and constantly learn and develop.
• If you have experience working in allied health practices, it's a bonus.
• If this sounds like you, and you can be reliably available for those hours, we want to hear from you

OUR TEAM CULTURE - Inclusion & Belonging

• Warm team culture:
  you'll be welcomed into a friendly, supportive team of chiropractors, massage therapists, and front-desk staff who value collaboration and patient-first care.
• Equal voice:
  you'll be part of regular team meetings and care review meetings where your input matters, and your ideas can help shape how we grow.
• Respect across professions:
  we actively promote understanding of each discipline's strengths and encourage cross-referral and joint care plans where appropriate.

If you love customer service and social media marketing, we'd love to hear from you.