Customer Service Representative
5 days ago
**Multiple Financial Sector Roles**
Our client is a leading financial services company who is looking to fill an Account Executive and multiple Customer service positions. They are offer experience and innovative financial solutions with a strong presence in the Australian market and committed to delivering excellence to ensure our clients' financial needs are met with professionalism and integrity.
**Position Summary: Customer Service Representative**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative in the financial sector, you will be responsible for delivering outstanding service to our valued clients, addressing their inquiries, and providing accurate information regarding our products and services. You will play a critical role in maintaining our reputation for excellence in customer satisfaction.
**Responsibilities**:
- Act as the primary point of contact for customers, answering inquiries and resolving issues in a timely and professional manner.
- Provide accurate information about our financial products, services, policies, and procedures to customers, ensuring a clear understanding.
- Handle customer complaints and concerns with empathy and professionalism, striving for effective resolution.
- Collaborate with other departments, such as sales and operations, to ensure seamless customer experiences and resolve complex issues.
- Stay updated with industry regulations and best practices to provide compliant and reliable information to customers.
- Utilise customer relationship management (CRM) systems and other tools effectively to document interactions and maintain accurate customer records.
- Participate in ongoing training and development programs to enhance product knowledge, customer service skills, and professional growth.
**What’s in it for you?**
- $45K-$55K Salary
- Career Development
- Quality Training
- Supportive Environment
***
**Position Summary: Account Executive**
Position Summary:
We are seeking a talented and results-oriented individual to join our team as an Account Executive. In this role, you will be responsible for managing a portfolio of key clients within the financial sector. You will work closely with clients to understand their business goals, offer strategic financial advice, and recommend suitable products and services to meet their needs. Through proactive relationship management and exceptional service, you will drive client retention, revenue growth, and contribute to the overall success of the organisation.
**Responsibilities**:
- Serve as the primary point of contact for a portfolio of key clients, establishing and maintaining strong relationships built on trust and professionalism.
- Develop a deep understanding of clients' business objectives, financial needs, and industry trends to provide strategic financial advice and customised solutions.
- Collaborate with internal teams, including product specialists, risk management, and operations, to deliver comprehensive solutions and ensure seamless service delivery to clients.
- Identify and pursue new business opportunities within the existing client base, nurturing leads and converting them into active clients.
- Prepare and deliver persuasive presentations, proposals, and financial analyses to clients, demonstrating the value and benefits of our products and services.
- Stay up-to-date with industry regulations, market trends, and competitor activities to provide clients with insights and guidance on their financial strategies.
- Monitor and analyse client performance, financial metrics, and market trends to identify risks and opportunities for clients and propose appropriate actions.
- Prepare accurate and timely reports on client activities, sales pipeline, revenue forecasts, and other performance metrics.
- Maintain comprehensive client records in the CRM system, documenting interactions, transactions, and client preferences.
- Collaborate with the customer support team to address client inquiries, resolve issues, and ensure a high level of client satisfaction.
**What’s in it for you?**
- $100K-$120K Package
- Career Development
- Quality Training
- Supportive Environment
-
Customer Service Representative
1 week ago
Melbourne, Australia LivaNova Full timeJoin us today and make a difference in people's lives! GENERAL INFORMATION Job Title: Customer Service Representative Department: Commercial - CS Reports to: Commercial Operations Manager JOB CONTEXT LivaNova Australia and New Zealand represents an organization of around 70 employees. It includes a commercial team of field employees encompassing Sales,...
-
Customer Service Representative
2 days ago
Melbourne, Victoria, Australia National Auto Glass Supplies Full time $50,000 - $80,000 per yearNational Auto Glass Supplies is Australia and New Zealand's premier importer and wholesaler of automotive glass products.We are currently seeking a self-motivated individual to join our team as afull-time Customer Service Representative, working out of our distribution centre in Dandenong South, VIC.Role OverviewAs our Customer Service Representative, your...
-
Customer Service Representative
7 days ago
Melbourne, Australia The Services Company Full timeLeading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast paced, fun, collaborative and close knit team. Join a team of dedicated Customer Service Representatives assisting a number of banks and retail outlets with the...
-
Customer Service Representative
2 days ago
Melbourne, Australia Eightcap Pty Ltd Full timeCustomer Service Representative Position title: Customer Service Representative Department: Customer Service - CN Desk Location: Rialto South Tower, 525 Collins Street, Melbourne VIC 3000 Reports to: Customer Service Manager Company Overview Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insight...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia Eagle Software Full timeWe are looking for a motivated and positive individual to join the Eagle Software team as a Customer Service Representative. The permanent position is full time with work hours Monday - Friday, 9:00am - 5:30pm. **About the company** We are a growing company established in 2014 to provide the next generation of listing management and CRM software to the real...
-
Customer Service Representative
3 weeks ago
Melbourne, Australia United Forklift and Access Solutions Full timeCustomer Service Representative – Melbourne At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy: - 5 days anniversary leave on top of your 4 weeks - Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose - Career Growth: Training, development, and opportunities to advance -...
-
Customer Service Representatives
4 days ago
Melbourne, Australia JS Retail Full timeBe our next Customer Service Representative. Whether you get energy from making a customer’s day better, sharing the story behind a great coffee, or delivering an awesome customer experience - JS Retail can be the place where you find your purpose. If you want to build first-rate customer service skills in a workplace that is fast-paced and dynamic, then...
-
Customer Service Representative
2 weeks ago
Melbourne, Victoria, Australia Mouser Electronics Inc. Full time $45,000 - $60,000 per yearOur Melbourne, Australia office, is searching for a Customer Service Representative that will strive to provide an optimal customer service experience for our customers. As a Customer Service Representative for Mouser, you will correspond with customers via telephone, email and chat, accurately process various types of customer requests and inquiries...
-
Customer Service Representative
2 weeks ago
Melbourne, Australia Insurance Australia Group LTD Full timeCustomer Service Representative Make a difference as a **Customer Service Representative** Join WFI, part of IAG, the largest insurance group in Australia and New Zealand. We're here for you. Are you ready? **YOUR ROLE** We have an opportunity for multiple Customer Service Representatives to join our community-minded WFI family on Permanent fulltime...
-
Customer Service Representative
5 days ago
Melbourne, Australia Hertz Australia Full time_Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today._ - To continue our success in the future of...