Senior Technical Service Desk

2 weeks ago

Greater Canberra Area, Australia Unisys Full time $60,000 - $80,000 per year

Join Our Service Desk Team at Unisys – Kickstart Your IT Career

Unisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of
Federal Government clients
. We're building a
new, dynamic team
and are looking for proactive, enthusiastic, and technically savvy
Level 1 Support Agents
to come on board.

At Unisys, you'll enjoy:


Industry-best training
to sharpen your skills

A
collaborative, supportive environment
where your growth matters

Clear
career progression opportunities
to advance in IT

This is the perfect opportunity to launch or accelerate your career in Information Technology

Key Responsibilities

As part of our Service Desk team, you will:

  • Provide
    1st Level IT Support
    across software, hardware, and network issues.
  • Deliver
    fast, friendly, and efficient service
    to our clients.
  • Accurately document calls, incidents, and requests in our systems.
  • Assign and track incidents to ensure they reach the right support group.
  • Act as a
    single point of contact
    for logged issues, performing diagnostics and initiating problem management workflows.
  • Mentor, guide, or train service desk staff when required.
  • Support multiple clients with professionalism and strong customer service.
  • Manage your workload to meet
    service levels
    while maintaining accurate data.
  • Work flexibly in a
    24/7 rotating roster
    (including nights and weekends).
  • Adhere to
    Unisys policies and procedures
    .


Key Qualifications

We're looking for candidates who bring a mix of
technical know-how and great customer service skills
:

  • Active NV1 Security Clearance
    (ability to obtain NV2 also required).
  • Australian Citizenship
    (mandatory).
  • Previous
    customer service experience
    is highly valued.
  • At least
    1 year of IT Service Desk experience
    preferred.
  • Certificate or training in IT (or equivalent hands-on experience).

  • Senior Technical Service Desk Analyst

    1 week ago

    Greater Canberra Area, Australia Unisys Full time $60,000 - $80,000 per year

    Join Our Service Desk Team at Unisys – Kickstart Your IT CareerUnisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range ofFederal Government clients. We're building anew, dynamic teamand are looking for proactive, enthusiastic, and technically savvyLevel 1 Support Agentsto come on board.At Unisys, you'll...

  • Senior Technical Service Desk

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    What success looks like in this role:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...

  • Technical Service Desk

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Technical Service Desk page is loaded## Technical Service Desklocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567784**What success looks like in this role:**Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a...

  • Technical Service Desk

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Technical Service Desk page is loaded## Technical Service Desklocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567784**What success looks like in this role:**Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a...

  • Technical Service Desk

    6 days ago

    Canberra, Australia Unisys Full time

    Technical Service Desk page is loaded## Technical Service Desklocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567784**What success looks like in this role:**Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a...

  • Technical Service Desk

    4 days ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

  • Technical Service Desk

    1 week ago

    Canberra, Australia Unisys Full time

    **What success looks like in this role**: Unisys is one of Canberra’s leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

  • Service Desk

    1 week ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS4 - Information Officer, Service Desk**: - Provide expert advice and assistance on ICT related software and hardware issues - An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation - Be a part of the Library's exciting new future As a world...

  • Senior Technical Service Desk

    3 days ago

    Canberra, n Capital Territory, Australia Unisys Full time $90,000 - $120,000 per year

    What Success Looks Like In This RoleUnisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...

  • Service Desk

    2 days ago

    Canberra, Australia National Library of Australia Full time

    My Forms - My Tests - My Interviews - My Details **APS 6 - Program Manager, Service Desk**: - A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills - Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support...