Senior Technical Service Desk

3 days ago

Canberra n Capital Territory, Australia Unisys Full time $90,000 - $120,000 per year

What Success Looks Like In This Role
Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.

  • Provide 1st Level IT Support.
  • Experience leading, mentoring and or training service desk staff
  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service.
  • Accurately document calls and incidents.
  • Manage time and workload to meet predetermined service levels.
  • Maintain data accuracy in our contact management system.
  • Assign incidents and requests to the correct support group.
  • Act as a single point of contact on incidents and problems logged.
  • Perform appropriate diagnostics to initiate problem management workflow process.
  • Provide clients with a reference number for their incident/request.
  • Understand various media sources that interface with the Service Desk.
  • Support multiple clients through customer service professionalism and insight.
  • Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).

You will be successful in this role if you have:

  • Active NV1 Security Clearance is required. And the ability to obtain NV2 Security Clearance is required.
  • Must be an Australian Citizen.
  • Applicants with customer service experience preferred.
  • 1 year of IT Service desk experience.
  • Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

  • Service Desk Manager

    1 week ago

    Canberra, n Capital Territory, Australia AUIT Full time $90,000 - $120,000 per year

    Company DescriptionAt AUIT, our experience and passion drive us to be the best, and our growth is fueled by our reputation for delivering exceptional service. We offer a wide range of services to meet the diverse IT support needs of various organizations. Our team specializes in managed services, IT support, IT security services, IT project management,...

  • Service Desk Agent

    2 weeks ago

    Canberra, n Capital Territory, Australia SKL Technology Full time $60,000 - $80,000 per year

    SKL Technology is currently looking for a Service Desk Agent to work for a National Research client.Location: Canberra, ACT.Type: ContractLength: 12 months with extensionsWorking Environment: 3 days in office, 5 days preferableCitizenship: Australian Citizens onlyThis role involves speaking to both internal and external stakeholders via email and phone to...

  • Service Desk

    1 week ago

    Canberra, n Capital Territory, Australia Peoplebank Full time $60,000 - $80,000 per year

    About LeadersIT & PeoplebankLeadersIT is a premier IT and Digital Transformation consultancy in Australia, specialising in providing top-tier IT talent solutions across various industries. Affiliated with Peoplebank, LeadersIT has access to a vast network of over 500,000 IT candidates.About The ClientOur client is a global leader in Cloud and AI solutions,...

  • Service Desk Agent

    7 days ago

    Canberra, n Capital Territory, Australia Diversified Full time $60,000 - $80,000 per year

    The role: Secure Agencies - Service Desk TechnicianYou will be working within our existing and dedicated Secure Agencies Helpdesk Team located in the ACT. You will be demonstrating a combination of audio-visual (AV) technical knowledge, AV reporting and client relationship skills during efficient day to day operations.The purpose of this is role is to...

  • Associate Service Desk Analyst

    2 weeks ago

    Canberra, n Capital Territory, Australia Hays Full time $60,000 - $80,000 per year

    Long-term opportunity: 12-month contract with potential for extension.Collaborative team: Work in a supportive, fast-paced environmentDiverse support exp - Gain exposure to hardware,software,network troubleshootingStart your ICT career with a hands-on service desk role supporting a large government organisation in CanberraYour new companyJoin a large and...

  • APS6 Senior Analyst, IT Service Desk

    5 days ago

    Canberra, n Capital Territory, Australia AUSTRAC Full time $90,000 - $120,000 per year

    About the opportunityAUSTRAC is seeking a Senior Analyst, IT Service Desk to work within a team of IT professionals who provide impactful, high-quality, technical support to our people at AUSTRAC. As a savvy, communicator, you'll be able to translate technical concepts, clearly and concisely to non-technical users. As a curious, analytical thinker, you'll...

  • Service Desk Assistant

    1 week ago

    Canberra, n Capital Territory, Australia NTT DATA, Inc. Full time $40,000 - $60,000 per year

    Kickstart Your IT Career – Service Desk Assistant (APS3 Equivalent)Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?Join our growing global NTT team and you'll be part of the world's largest ICT company (by revenue). We've combined the capabilities of 28 remarkable companies to become one,...

  • Senior Technical Service Desk

    2 weeks ago

    Greater Canberra Area, Australia Unisys Full time $60,000 - $80,000 per year

    Join Our Service Desk Team at Unisys – Kickstart Your IT CareerUnisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range ofFederal Government clients. We're building anew, dynamic teamand are looking for proactive, enthusiastic, and technically savvyLevel 1 Support Agentsto come on board.At Unisys, you'll...

  • Senior Technical Service Desk

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    What success looks like in this role:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...

  • Technical Service Desk

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Technical Service Desk page is loaded## Technical Service Desklocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567784**What success looks like in this role:**Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a...