Senior Technical Service Desk Analyst

1 week ago

Greater Canberra Area, Australia Unisys Full time $60,000 - $80,000 per year

Join Our Service Desk Team at Unisys – Kickstart Your IT Career

Unisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of
Federal Government clients
. We're building a
new, dynamic team
and are looking for proactive, enthusiastic, and technically savvy
Level 1 Support Agents
to come on board.

At Unisys, you'll enjoy:


Industry-best training
to sharpen your skills

A
collaborative, supportive environment
where your growth matters

Clear
career progression opportunities
to advance in IT

This is the perfect opportunity to launch or accelerate your career in Information Technology

Key Responsibilities

As part of our Service Desk team, you will:

  • Provide
    1st Level IT Support
    across software, hardware, and network issues.
  • Deliver
    fast, friendly, and efficient service
    to our clients.
  • Accurately document calls, incidents, and requests in our systems.
  • Assign and track incidents to ensure they reach the right support group.
  • Act as a
    single point of contact
    for logged issues, performing diagnostics and initiating problem management workflows.
  • Mentor, guide, or train service desk staff when required.
  • Support multiple clients with professionalism and strong customer service.
  • Manage your workload to meet
    service levels
    while maintaining accurate data.
  • Work flexibly in a
    24/7 rotating roster
    (including nights and weekends).
  • Adhere to
    Unisys policies and procedures
    (attendance, reporting, etc.).


Key Qualifications

We're looking for candidates who bring a mix of
technical know-how and great customer service skills
:

  • Active NV1 Security Clearance
    (ability to obtain NV2 also required).
  • Australian Citizenship
    (mandatory).
  • Previous
    customer service experience
    is highly valued.
  • At least
    1 year of IT Service Desk experience
    preferred.
  • Certificate or training in IT (or equivalent hands-on experience).

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