Technical Service Desk

3 days ago

Canberra, ACT, Australia Unisys Full time
Technical Service Desk page is loaded## Technical Service Desklocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567784**What success looks like in this role:**Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology.**What success looks like in this role:*** Provide 1st Level IT Support.* Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.* Accurately document calls and incidents.* Manage time and workload to meet predetermined service levels.* Maintain data accuracy in our contact management system.* Assign incidents and requests to the correct support group.* Act as a single point of contact on incidents and problems logged.* Perform appropriate diagnostics to initiate problem management workflow process.* Provide clients with a reference number for their incident/request.* Understand various media sources that interface with the Service Desk.* Support multiple clients through customer service professionalism and insight.* Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc).**You will be successful in this role if you have:*** Must be an Australian Citizen.* NV1 Security Clearance required.* Applicants with customer service experience preferred.* Education, training, and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology is desirable.Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .Unisys is a global technology solutions company that powers breakthroughs for the world's leading organizations. We change how people experience technology and help organizations act upon new opportunities through digital workplace; cloud, applications & infrastructure; enterprise computing; and business process solutions.
#J-18808-Ljbffr

  • Technical Service Desk

    3 days ago

    Canberra, ACT, Australia Unisys Full time

    Technical Service Desk page is loaded## Technical Service Desklocations: Canberra, ACT, Australiatime type: Full timeposted on: Posted Todayjob requisition id: REQ567784**What success looks like in this role:**Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a...

  • Senior Technical Service Desk

    1 week ago

    Canberra, ACT, Australia Unisys Full time

    Direct message the job poster from UnisysJoin Our Service Desk Team at Unisys – Kickstart Your IT CareerUnisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of Federal Government clients.We're building a new, dynamic team and are looking for proactive, enthusiastic, and technically savvy Level 1 Support Agents...

  • Senior Technical Service Desk

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Direct message the job poster from UnisysJoin Our Service Desk Team at Unisys – Kickstart Your IT CareerUnisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of Federal Government clients. We're building a new, dynamic team and are looking for proactive, enthusiastic, and technically savvy Level 1 Support Agents...

  • Senior Technical Service Desk

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Direct message the job poster from UnisysJoin Our Service Desk Team at Unisys – Kickstart Your IT CareerUnisys is proud to be one of Canberra's leading Service Desk providers, supporting a diverse range of Federal Government clients. We're building a new, dynamic team and are looking for proactive, enthusiastic, and technically savvy Level 1 Support Agents...

  • Technical Service Desk

    5 days ago

    Canberra, ACT, Australia Unisys Full time

    **What success looks like in this role**:Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS5 - Coordinator, Service Desk**:- Provide expert advice and assistance on ICT related software and hardware issues- An opportunity to manage a range of systems and gain exposure to the technology required to support an organisation- Be a part of the Library's exciting new futureThe National Library of...

  • Service Desk

    1 week ago

    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS 6 - Program Manager, Service Desk**:- A great opportunity to influence and support Library staff utilising your superior technical and problem-solving skills- Manage the general day-to-day issues that arise in a technical support team by setting its priorities through rostering and providing support to...

  • Technical Service Desk

    2 weeks ago

    Canberra, ACT, Australia Unisys Full time $45,000 - $80,000 per year

    What success looks like in this role: Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...

  • Technical Service Desk

    4 days ago

    Canberra, ACT, Australia Unisys Full time $60,000 - $80,000 per year

    What success looks like in this role: Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities...

  • Service Desk

    4 days ago

    Canberra, ACT, Australia National Library Of Australia Full time

    My Forms- My Tests- My Interviews- My Details**APS 4 - Information Officer, Service Desk**:- Opportunity to work at one of Australia's leading cultural institutions- Provide expert advice and assistance on ICT related software and hardware issues- An opportunity to manage a range of systems and gain exposure to the technology required to support an...