Home Assessing Coordinator

**The role**

We are excited to announce a new opportunity for a Home Assessing Coordinator based in North Lakes. This role offers the chance to join our dynamic team and contribute to our ongoing success.

The Home Assessing Coordinator is responsible for coordinating and managing the effective operation of scheduling and booking our A&G Home Assessors' appointments.

You will be the pivotal link between claims and our A&G Home Assessors and to the ongoing success of the Building and Assessing teams by managing every opportunity for an A&G Home Assessor to attend appointments.

In addition, you will work closely with the leadership team, claims, and our building panel whilst also providing exceptional customer service to our customers by making Home Assessor appointments in a timely manner.

**Position Accountabilities**
- Triage claims based on claim type, description, and severity. You will then allocate to the appropriate Home Assessor based on distance, availability, and business requirements.
- Scheduling & booking management of A&G Home Assessor appointments.
- Coordinating relevant bookings with our Customers, Home Assessors, Builders, Restorers,
- Point of reference for the claims department in regard to the correct appointment of an internal HA or an external building repairer partner.
- Coordinate Large Loss meetings.
- Daily allocation of new appointments to A&G Home Assessors.
- Maintain register for missed assessment opportunities

**What we are looking for**:
We are looking for a highly motivated and organised individual with excellent communication skills.

**What experience you’ll bring**
- Strong administration skills.
- Exceptional time management and organisational skills.
- Strong verbal and written communication skills.
- Proven experience in building effective business relationships with builders & internal departments.
- Previous Home Insurance experience (Desirable but not mandatory)
- Experience scheduling and building driving routes for a building and construction organisation or similar (Desirable)

**The benefits of working at A&G**
- ** Be rewarded** - we recognise high performance and reward our people for their hard work through bonuses and other perks.
- ** Options for leave** - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
- ** Grow with us** - we’ve got learning and professional development opportunities to suit everyone.
- ** Give back**:

- our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about.
- ** Take care of yourself** - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
- ** Celebrate the wins** - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
- ** Save money**:

- as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
- ** Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway -** Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way.

**About us**

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance.

**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.**
- A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.