Motor Assessor

The role

We're looking for a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.

Being a Motor Assessor at Auto & General means you'll be a part of a multi-award winning company and one of Australia's fastest-growing insurance companies that offers a competitive salary, on-going training and development for you to achieve true work variety and your career aspirations.

Being based out of one of our VIC assessment centers, located in Mulgrave, Sunshine or Altona means you'll maximise your ongoing training, development and our supportive One Team culture.

Your role will include but not be limited to the following:

• Accurately assess vehicle damage to determine cost-effective and safe repairs using the correct repair method.
• Conduct Post Repair Inspection to ensure repair quality
• Multi-channel assessing responsibility.
• Provide excellent service to our customers both on the phone and in person.
• Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
• Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
• Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
• Working as part of a state team of assessors to problem solve customer's repair issues.
• Providing excellent key to key customer repair times to increase customer advocacy.

What experience you'll bring

• Industry trade qualified.
• Experience and current knowledge of the motor body repair industry.
• Passionate about delivering a high standard of customer service.
• Sound level of computer literacy.
• Ability to work independently and as part of a team.
• Valid Driver's Licence.

The benefits of working at A&G

• Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us - we've got learning and professional development opportunities to suit everyone.
• Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money - as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money, and Coles Insurance.

We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.