Customer Care Officer

Job Reference: 18247

Why You Will Be Excited About This Role

At Healius, we all have one thing in common, we are passionate about making a difference to the health of Australians.

And right now it's an exciting time to join us, as we transform into a stronger, more agile organisation focused on excellent customer & patient experiences, smarter ways of working, and building a great place to work, joining our mission to be the best pathology provider in Australia.

About Us

Healius employs 10,000+ passionate people, with an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia.

We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia's largest and most complex private and public hospitals, to small Indigenous Australian communities.

This means that you will be working with purpose whilst being a part of a business big enough to offer interstate mobility, job security and opportunities to fulfill your career ambitions.

Genomic Diagnostics is the national genomics laboratory for Healius Pathology. We provide comprehensive genomic testing, spanning reproductive health, inherited disease, pharmacogenomics, and oncology to an extensive network of public and private hospitals and community referrers across Australia. Our primary focus is to provide high quality and timely genomic information to assist in diagnosis and clinical decision-making.

What You Will Be Doing

Your key responsibilities will include:

• Perform and maintain customer care work practices in receipt of customer, doctor & patient enquiries.
• Assist with marketing related tasks.
• Assist with various customer care tasks with the focus being on teamwork.
• Answer phones and triage calls for distribution to appropriate team members.
• Maintain patient confidentiality in accordance with privacy legislation.
• Maintain accurate documentation and records.
• Manage time effectively and prioritise work within established routines, methods, and procedures.
• Work cooperatively as part of the customer care team and wider Genomic Diagnostics team.

What Type of Person Will Be Successful

We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.

• Ability to multitask in a fast-paced environment.
• Strong problem-solving skills would be an advantage.
• Proficient computer skills, excellent attention to detail.
• Familiarity with medical terminology would be an advantage.
• Have sound communication skills and show patient empathy.

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Benefits, Perks and Wellbeing

As part of working for Healius, you will have access to a range of benefits & perks including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our Commitment to Diversity And Inclusion

Genomic Diagnostics is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Healius is a part of the Commonwealth Government's Veteran Employment Committment (VEC) and has been recognised as a Veteran Employment Supporter. Veterans and candidates with Australian Defence Force (ADF) experience are encouraged to apply.