Geological Client Manager

Description

This role can be based in Chile, Saudi Arabia, United States, Canada or Australia with remote first working. Due to the variable locations you, our clients and the projects can be located, this can sometimes mean working hours different to a typical 9-5 environment. 

Fleet Space Technologies is a leading provider of Geophysical sensing for mineral exploration, using Space enabled technology to build the world's best vertically integrated platform for ML driven mineral discovery. We want to work with curious and ambitious data-driven geoscientists to realize this groundbreaking work. 

There are two types of Geologic Client Managers roles here:

GCM Project Managers Lead:  This role will be the primary point of contact for clients, focusing on three key areas: exploration objectives, client satisfaction, and project delivery. Project Managers must have a strong technical background in geology or geophysics to "speak the same language" as clients, which helps them understand both the technical and business goals of a project while also being excellent communicators, highly organised and detail orientated. 

GCM Technical Geology Lead: This technical role has a key responsibility of geological and geophysical interpretation and producing the final client deliverables, this role also requires the same strong communication skills to work directly with our clients. 

It's essential for Project Managers and Lead Technical Geologists to work closely together to align project outcomes with client objectives, ultimately leading to exploration success. 

As the roles overlap in the experience and skillsets we look for, applying for one role will be the same as applying for both and we'll take your input onto which role you feel most suited to as well and assess that during the early interview stages. 

Role Responsibilities, GCM Project Managers:

Client & Account Management

• Act as the primary point of contact for all client engagements
• Onboard new clients, providing education on Ambient Noise Tomography and Multiphysics datasets and showcasing ExoSphere's capabilities
• Collaborate with clients to plan and execute exploration programs, understanding their exploration objectives and defining success criteria
• Develop customized exploration programs tailored to client needs
• Communicate with clients to understand the geological setting and local geology of the project area
• Manage client relationships, ensuring smooth contract execution, proactive issue resolution, and high client retention through value-driven engagement
• Provide regular reporting to both internal and external stakeholders on project status and outcomes
• Be responsible for delivering exceptional client experiences, ensuring all internal groups align to provide maximum value
  
  

Customer Satisfaction & Technical Support

• Work closely with geology, geophysics and machine learning teams to analyze and interpret multiphysics (ambient noise tomography, gravity, magnetotellurics, induced polarization, magnetics) model results
• Support the review and interpretation of survey results, subsurface models, and geological insights as an extension of the client's Geosciences team
• Maintain ongoing client engagement, tracking key performance indicators and ensuring alignment with exploration goals
• Respond promptly to technical inquiries, adjusting survey requirements and designs in real time as needed
• Troubleshoot challenges, proactively coordinating internal and external resources to resolve issues
• Ensure seamless integration of ExoSphere into clients' existing workflows
• Manage third party vendors, tracking key performance indicators and ensuring alignment with exploration programs
• Work cross-functionally with Operations, Technical Support, Geophysics, Machine Learning and Sales teams to drive customer success and maximize ExoSphere's impact in mineral exploration
  
  

Customer Retention, Expansion & Growth

• Identify upsell and expansion opportunities, collaborating with Sales teams to drive revenue growth
• Recognize potential risks that could impact exploration programs and take proactive action
• Capture and document lessons learned for continuous improvement of ExoSphere deployments

Key Skills & Required Experience

Must have:

• Bachelor's or higher degree in Geology, Geophysics, or a related field.

• 5-10+ years of experience managing mineral exploration projects or managing clients in mining, mineral exploration, or geophysical surveys.

• Proven expertise in Geology and hands-on experience in exploration programs.

• Strong background in strategic account or project management within the mining or mineral exploration sector.

• Excellent relationship-building skills, capable of engaging stakeholders at all levels.
  
  Nice to have:
  
  

• Experience with ambient noise tomography, horizontal-to-vertical spectral ratio, magnetotellurics, and ground-based gravity is an asset.

• Proficient in a geological or geophysical modeling software. 

• A curious mindset, with the ability to ask the right questions and drive meaningful discussions.

• Self-starter with a proactive approach to identifying and developing new business opportunities.

• Strong problem-solving skills with a customer-centric approach.

• Ability to understand geophysical survey design parameters and leverage technology solutions for exploration challenges.

• Excellent strategic thinking and communication skills, capable of articulating complex data-driven insights.

• Passion for space, mineral exploration, and cutting-edge technology.

• Multilingual proficiency is an asset, English-Arabic or English-Spanish language proficiency required for some position locations

About Fleet Space

Fleet Space Technologies vision from the beginning was to build technologies to help humanity explore and connect the Earth, Moon, and Mars. 

As part of Fleet's founding vision, we also apply our technology to innovative solutions for defense and space exploration, including an upcoming mission to the Moon. Headquartered in Adelaide, South Australia, Fleet has rapidly grown to over 160 employees including a growing team in the USA, Canada, and beyond. 

We have raised over $200M AUD  in venture funding, backed by premier investors including Blackbird, TVG, Grok, and In-Q-Tel including our most recent $150m Series D in December 2024, at a valuation of over $800m. 

In 2023 we were recognised by the Australian Financial Review (AFR) as the #1 fastest growing technology company in Australia.

Company Culture

As a company, we are revolutionising the exploration of new worlds with advanced space technology to build a more prosperous future for humanity.

As a culture, we are ambitious, innovative, and collaborative and we put our customers first in everything that we do.

Our company values guide us to our North Star of ambitious, collaborative success - AD ASTRA ("To the Stars") 

Add Value: Obsessively add value for our customers

Drive Excellence: Benchmark against the best

Agile Action: Take Action. Independent, fast, frugal action

Seek Truth: Be curious. Explore

Take Responsibility: Make decisions and own them

Radical Ideas: We are unique. We do things differently

Always Deliver: We always find a way to get it done on time

Our benefits include:

- We have an extremely flexible work culture, with a mix of onsite, hybrid and remote workers who take time for school runs, exercise and appointments. It's about getting the work done, not time at desk.

- Equity (ESOP) grants.

- 20 days of annual leave + 10 extra Wellness days per year.

- Learning budgets.

- Access to confidential Psychologist appoints via our Employee Assistance Program.

- Plenty of opportunity to be part of an amazing STEM program to create the next generation of explorers. 

Fleet is an Equal Opportunity Employer; employment with Fleet is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, colour, religion, gender, national origin/ethnicity, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status. 

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