Duty Operations Manager

This is a Recruitment Pool for Permanent or Fixed Term appointments at various hours with the possibility of extension(s) and/or permanency.
Position Profile:
As the
Duty Operations Manager
you will be the most senior decision maker on duty after hours, responsible for ensuring 24/7 operational leadership across WA Country Health Service. The key responsibilities of this role includes:

• Early situational awareness.
• Operational decision making, support and communication.
• Issue resolution and escalations to the WACHS Executive team.
• After hours staff and patient safety issues.
• Emergency and Disaster Management leadership, coordination and support.

Area Profile:
The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

The WACHS Command Centre comprises the clinical and operational services and organisational strategies to support service delivery across WACHS. The directorate takes a leadership role within WACHS and with partner agencies and stakeholders, providing simultaneous situational awareness across WACHS Services, supporting WACHS sites clinically and operationally, ensuring coordinated and integrated incident and issue response and management, enabling, and supporting regional services to consistently deliver innovative, safe and quality care to our communities.

The WACHS Command Centre directorate is comprised of the WA Country Health Service (WACHS) Command Centre Operations Hub, Emergency Telehealth Services; the Acute Patient Transfer Coordination service (APTC); and emergency disaster preparedness and business continuity management.

Employee Benefits:
In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information click here.
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances
• As a WA Country Health Service employee you're entitled to discounts across some private health care funds. Please see attached flyer for further details.

Selection Criteria:
Please see the attached Job Description Form (available online at ).

Eligibility to Apply:
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Conditions:
WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA). Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn. Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

For Further Job Related Information:
We encourage you to contact Liam Avery on

Suitable applicants will be placed in a pool from which appointments may be made when similar vacancies occur. Appointments may be made from this pool until 30/09/2026.

If you experience difficulties while applying online, please contact Employee Services on for immediate assistance during business hours.

Application Instructions
: Applicants are requested to apply online ).

It is required that one referee be a current supervisor or manager.

Applicants are advised to write a statement addressing essential criteria 1 to 5 only in no more than 2-3 pages and provide a detailed curriculum vitae which summarises your experience and how you are able to meet the position requirements.
These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

**Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.

LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.**